IT Helpdesk Support

WELL Health Diagnostic Centres is looking for a qualified IT Support Analyst to join our growing team of healthcare professionals! 

Reporting to: Director of IT

About WELL Health Diagnostic Centres

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 50+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.

WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.

Why join WELL Health Diagnostic Centres? Here are 5 great reasons!

• Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.


• Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.


• Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.


• Grow with a Leading Organization: With 50+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.


• Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.

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Key Responsibilities

Technical Support

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  Provide Level 1 and Level 2 IT support for desktops, laptops, printers, mobile devices, Phones, Faxes and peripherals.
  
  


• Troubleshoot hardware, software, network connectivity, and application issues.


• Respond to helpdesk tickets, phone calls, emails, and walk-up requests in a timely manner.


• Install, configure, and maintain Windows operating systems and standard business applications.


• Support Microsoft 365 environment including Outlook, Teams, OneDrive, and SharePoint.

Healthcare Systems Support

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  Support healthcare applications such as EMR/EHR systems (e.g., OSCAR, Accuro, etc.).
  
  


• Assist clinical staff with login/access issues, workflow troubleshooting, and application support.


• Support integration and connectivity of medical devices and healthcare workstations.


• Ensure uptime and reliability of systems used in patient care environments.

User Administration & Security

• Manage user accounts, password resets, MFA, and access permissions through Active Directory/Azure AD.


• Maintain endpoint security and ensure compliance with healthcare privacy regulations (HIPAA/PHIPA/PIPEDA as applicable).


• Follow IT security protocols and escalate cybersecurity incidents when required.


• Assist with device inventory management and asset tracking.

Documentation & Process Improvement

• Document incidents, troubleshooting steps, and resolutions in the ticketing system.


• Create and maintain IT support documentation and knowledge base articles.


• Assist in onboarding/offboarding employees including hardware setup and account provisioning.


• Participate in system upgrades, deployments, and IT projects.

Required Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.


• 2+ years of IT Helpdesk or Desktop Support experience.


• Experience supporting users in a   healthcare or clinical environment .


• Knowledge of healthcare applications and workflows.


• Strong understanding of:




• Windows 11


• Microsoft 365


• Active Directory / Azure AD


• Networking fundamentals


• VPN and remote support tools


• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice.


• Excellent troubleshooting and customer service skills.


• Ability to prioritize issues in a fast-paced healthcare environment.

What Sets You Apart

You bring a positive, professional attitude, enjoy working both independently and collaboratively, and treat everyone with respect, dignity, and kindness. You’re curious, dependable, and take pride in keeping things running smoothly behind the scenes.

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WELL Health Diagnostic Centres does not use artificial intelligence-assisted tools as part of the recruitment process.

WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.