IT Support Specialist Remote H/F

Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. The IT Support Specialist will maintain and enhance Knix’s IT infrastructure, provide technical support to HQ employees, and ensure the smooth operation of all IT systems. This role requires a proactive individual with strong technical skills and excellent problem-solving abilities. The IT Specialist reports directly to the IT Manager.
3+ years of experience in IT support, IT coordination, or a similar technical role

• Strong technical background in IT systems, networks, and software
• Experienced with both macOS and Windows environments
• Proactive problem-solver who enjoys troubleshooting and supporting others
• Clear communicator, able to explain technical issues to non-technical staff
• Serve as the first point of contact for technical support, resolving hardware, software, and network issues for HQ employees, both remotely and in person

Maintain an up-to-date inventory of IT hardware and software, and document IT systems, network configurations, and support procedures
Create, manage, and disable user accounts while ensuring appropriate access controls
Monitor and troubleshoot network performance, perform routine maintenance, and assist with installing and configuring hardware and software
Educate employees on IT security policies and provide training on new systems and tools
Participate in IT projects, support testing and deployment of new solutions, and assist in developing IT policies and disaster recover
Maintain robust and reliable connectivity across our 23 retail locations by utilizing a strong foundational knowledge of network protocols to troubleshoot local outages and assist with physical hardware deployments.
Troubleshoot complex corporate office connectivity issues and actively participate in scheduled network hardware and routing upgrades to guarantee maximum uptime and peak performance for headquarters.
Partner with cross-functional business departments to evaluate new software acquisitions, ensuring all third-party platforms align with company security policies and industry best practices.
Continuously monitor the HQ network and system environments to identify vulnerabilities, recommending and implementing security improvements to protect sensitive company information from external threats.
3+ years of experience as an IT Coordinator, IT Specialist, or similar role

• Post-secondary education in IT, computer science, or a related field preferred; certifications (Microsoft, Apple, Google, CompTIA) are a plus
• The posted expected hourly rate for this role represents candidates developing new skills within the position. Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why for permanent full-time employees , we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.

Our Paid Parental Leave plan tops up salary to 80%for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. AI Disclosure Statement

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

Employees feel respected and supported at Knix. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.