Associate Account Manager

Job Details

Job Type: Full-Time

Vacancy Status: This posting is for an existing vacancy

Target Salary Range: $56,760- $65,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Scope of the Position

The Associate Account Manager will support Retail Business Bankers, Account Managers and Sr Account Managers, in ensuring that Alterna attains its growth objectives and manages its existing commercial and business portfolio by assisting both new and current accounts in meeting their business needs. The Associate Account Manager will liaise with portfolio managers in reviewing and managing the portfolio of small to medium sized commercial accounts. Under their guidance, they will support all aspects of portfolio management including performance of revenue growth initiatives, credit quality assessment and furthering the member relationship by identifying and providing for account needs for credit, deposit and other products and services. Proactive involvement in business development activities will be expected, for the purposes of generating and retaining business from existing and new members.

The Associate Account Manager, will also be responsible for reviewing Alterna’s High Risk Business Banking (including Cannabis) account files annually. They will follow a detailed analysis for existing high-risk accounts to ensure continuity of meeting our banking requirements and risk management criteria and ensure the they are current with all documentation required for compliance.

Key Responsibilities

Provides general member account and portfolio support to Retail Business Banker, Account Managers and Senior Account Managers:

• Delivers Alterna’s credit, savings and other products and services to both existing and new accounts by assessing their specific needs, having a thorough knowledge of our available products and services, and identifying appropriate solutions, either directly or through referral to the appropriate service provider (e.g. Retail branch network, Account Managers, Sr Account Managers).
• Ensures members/clients/account’s needs are being met, by assisting with the account relationship, and by communicating effectively and openly with the accounts to explain our product and service offerings and processes.
• Sources, receives, investigates and analyzes requests for business/commercial services and products from a variety of sources, individual accounts, small and medium sized enterprises, Corporations, Associations, Co-Operatives, Not-for-Profit organizations, and other lenders, and assists with larger and/or more complex requests.
• Applies sound and supportable judgment within the parameters of accepted commercial business banking practices and procedures, as well as Alterna’s By-Laws and Policies.
• Demonstrates resourcefulness, creativity, innovation, and a helpful attitude, while striving to meet the needs of both the accounts and Alterna.
• Keeps abreast of local business opportunities, general economic indicators, and commercial real estate industry trends.
• Shares his/her expertise with new employees or staff from other departments, as required.
• Collaborates with Commercial Services Administration and assists in the completion of directives in line with departmental and corporate initiatives in an effort to meet member/client/account service requirements

Onboarding And File Reviews For High-Risk Accounts

• Manages all assigned annual high risk account reviews and completes within an agreed upon timeline
• Conducts a detailed due diligence analysis ensuring Alterna’s requirements, legislative and compliance are met and followed
• Assist with the high risk/ Cannabis Business Specialist with the client onboarding process which requires detailed analysis of new high risk accounts to ensure they meeting our banking requirements and risk management criteria, and have all documentation required for compliance.
• Ensures the updated documents are reviewed and completed in a thorough manner as set out in Alterna’s policy and procedures and those required at the legislative level
• Identifies and investigate non-standard operational / reporting / process issue
• Provides training to others on best practices, processes, etc. as well as guide mentor other team members for the completion of business
• Collaborates with Compliance Department and other internal partners as required.

Qualifications

Education / Certification / Experience

• Post-secondary education in a related business field combined with 3 years related experience in a financial institution or an equivalent combination of education and experience.
• Knowledge and experience with business and Personal banking products and services.
• 2 years account management or relationship management experience with direct member contact.
• Experience reading financial statements a strong asset.
• 2 years experience working with credit and business credit a strong asset.
• Experience in working in a highly regulated environment an asset.

COMPENTENCIES

• Excellent interpersonal and Ability to communicate effectively, with management, employees, and accounts, both written and orally.
• and communications skills
• Developed writing skills sufficient to communicate detailed information to members/clients and various department or partners
• Fosters teamwork
• Addresses opportunities to enhance and advance organizational goals
• Ability to thoroughly analyze situations and problems and make informed and supportable decisions in a timely manner.
• Ability to make effective presentations.
• Demonstrate ability to exercise tact, initiative, discretion, and judgment.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

• We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
• Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.
• Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants