HQ Customer Manager (Toronto)

DESCRIPTION

The Head Quarter Sales Customer Manager plays a key role in the management of clients' business at assigned customer accounts. This role is responsible for growing sales & market share of the brands represented, while earning a profit for our Tier 1 client & Acosta. This role focuses specifically on evolving key accounts, including Distributors & Wholesalers. CORE RESPONSIBILITIES

Sales growth for client. Commission‑based revenue growth for Acosta. Customer satisfaction & retention. Delivers volume & sales objectives at assigned customers. Achieves results at the lowest possible selling cost, while maximizing company revenues (including commissions, bonuses, etc.). Develops Customer Business Plans that deliver our clients' business priorities. Proactively calls on key decision‑makers at assigned customers to sell business plans, programs & concepts that improve long‑term business results. Oversees all client expenditures at assigned customers. Responsibly manages clients trade marketing funds, processes direct shipments (via the Sales Support Coordinator) & leverages data to sell new concepts to customers. Creates forecasts & trade spend plans/budgets & operates within those guardrails. Understands & knows how to calculate & communicate ROI (return on investment). Leverages knowledge of customer, market, client, and tools (marketing, technology, administrative resources, etc.) to accomplish objectives. Provides timely information of selling priorities to Retail Sales Managers, as required. Utilizes computer systems & technology to achieve objectives. Completes special projects as requested. QUALIFICATIONS

3+ years of relevant head quarter sales experience in the consumer‑packaged goods industry (recent relevant experience selling to national grocery accounts, distributors and/or wholesalers required). Canadian Tire experience strongly preferred. Bilingual in English & French is a PLUS. Excellent relationship building skills; proven success in relationship building & management. Initiative‑taker, with outstanding organizational skills, and strong abilities to multitask & prioritize. Excellent presentation & communication skills. Experience anticipating client needs & developing solutions. Experience developing, tracking, and monitoring cross‑functional processes (requiring proficiency in Excel). Proficiency with Microsoft software: PowerPoint, Excel, Word and Outlook, and thorough knowledge of web‑based applications. LOCATION

Greater Toronto area applicants will work Hybrid, from our Corporate office located in Mississauga, ON. ACOSTA VALUES

People Minded: Must show dignity & respect to all people. Integrity: Must exemplify the highest degree of ethical behavior. Results Oriented: Must show passion, pride, and commitment to succeed. Trust: Must be honest, sincere, and confident. Teamwork: Must build trusting relationships. Innovation: Must progress through a combination of creativity, common sense & vision.

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