Program Support Clerk

Requisition ID: 23332

Department: Community & Social Services Dept.

Service: Housing Services

Employment Type: 1 Full-time Temporary Up to 2 years

Work Hours: 35 /hours per week

Affiliation: CUPE 503 - In/Out/NS Sal & Wage

Salary Information: $59,153.64 - $69,209.14 annually (2024 rates of pay)

Location: 100 Constellation, Nepean

Job Category: Community and Social Services

Application Close: 25/08/2026

Job Summary

As a critical component of the socio-economic health of the City, Housing Services is responsible for effectively influencing, advocating and implementing a housing system that meets the needs of the citizens of Ottawa; negotiating with provincial and federal representatives for a systemic and fiscal framework that will achieve Council’s housing vision; and identifying, developing and maintaining strategic alliances, coalitions, networks, business and community partnerships to respond to the City’s housing requirements.

You are responsible for providing clerical, financial and administrative support to a multi-disciplinary team. You assist in facilitating business processes, including processing payments, maintaining databases of information, monitoring procedures, tracking and verifying data and reports.

Education And Experience

Completion of Grade 12

Minimum of 5 years of experience in clerical, financial, administrative support

KNOWLEDGE

• Social housing programs and issues
• Social housing reporting and monitoring practices
• General business and administrative processes and procedures
• Microsoft applications, including Excel, Word, Access and PowerPoint
• City of Ottawa computer applications, including SAP and records management systems
• Tracking and follow-up tools
• Financial reporting practices

Competencies, Skills And Abilities

• Provide support to a multi-disciplinary team
• Track and monitor data
• Investigate discrepancies
• Perform accurate and timely data entry
• Maintain databases of information
• Review and verify documents and printouts
• Effective organizational and time management skills
• Analytical and resourceful
• Collaborative approach in working with others
• Demonstrated initiative
• Attentive to detail
• Effective organizational skills
• Adaptable to change
• Work within deadlines
• Excellent keyboarding and spreadsheet skills

What You Need To Know

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: View email address on ca.workus.org) at View phone number on ca.workus.org Employee Service Centre at View phone number on ca.workus.org or via email at ***email_hidden*** .