IT Operations Incident Management Officer
Alteo
Enhance technical operations as an IT Operations Incident Management Officer with Alteo in Montreal. Focus on optimizing processes and ensuring regulatory compliance in this permanent role. Your role will involve significant contributions to defining operational procedures and analyzing constraints within electronic payment platforms. You will manage customer incidents and provide technical support to users at all levels, ensuring all processes meet performance and availability commitments. Your proactive involvement will be essential for uptime and reliability. Key Responsibilities:
- Analyze and define procedures for effective service delivery
- Handle requests and incidents promptly
- Support production prerequisites and maintenance action plans
- Provide technical support for escalated user queries
- Monitor and document operational incidents for continuous improvement
- DEC/BAC in IT or equivalent background
- 2-5 years of industry experience
- Proficient in writing technical documentation
- Strong customer service orientation
- Demonstrated initiative in problem-solving
Vacancy posted 7 days ago
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