Human Resources Generalist (Bilingual)

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current Position: Human Resources Generalist (Bilingual)

Location: Anywhere in Canada
Contract type: This is a 12-month contract position, eligible for full company benefits. 
Languages required: Bilingual fluency in French and English is required to effectively support employees across Canada. 
Salary: $68,000 - $75,000 CAD plus competitive benefits offering.

What you will do:

The  Human Resources Generalist (Bilingual) is responsible for supporting the day-to-day human resources functions for employees across multiple Canadian provinces, including Quebec, Ontario, Alberta, and British Columbia. This role serves as a key point of contact for employees and managers on HR-related matters, including onboarding, employee relations, benefits administration, leave management, payroll support, policy interpretation, and HR compliance. 

The Bilingual HR Generalist will report directly to the Vice President of Human Resources and collaborate closely with internal stakeholders, payroll administration, recruitment teams, and global HR team members to support organizational goals and HR initiatives across Canada. While the primary focus of this role is supporting the Canadian workforce, collaboration with global HR teams and participation in global initiatives may also be required.  

Responsibilities 

• Acts as a primary point of contact for employees and managers regarding HR policies, procedures, and employment-related inquiries across Canada.  
• Supports the full employee lifecycle, including onboarding, offboarding, employment changes, and employee documentation.  
• Prepares and maintains employment agreements, HR letters, policy documents, and employee communications.  
• Assists managers and employees with employee relations matters, performance concerns, workplace accommodations, investigations, and policy interpretation; escalates complex matters as appropriate.  
• Coordinates leave administration processes, including statutory leaves, disability leaves, and return-to-work support, in accordance with applicable provincial legislation.  
• Partners closely with the Payroll Administrator to support payroll-related processes, employee data changes, payroll documentation, and ensure accuracy and compliance with applicable legislation and internal practices.  
• Supports payroll and benefits administration processes, including employee enrollments, changes, and general inquiries.  
• Maintains employee records and HR documentation in accordance with company standards and privacy requirements.  
• Ensures compliance with applicable provincial employment standards and legislation, particularly within Quebec, Ontario, Alberta, and British Columbia, including CNESST requirements and Quebec labour standards.  
• Supports recruitment activities as needed, including job postings, interview coordination, candidate communication, and onboarding administration, with a particular focus on supporting bilingual and French-speaking recruitment efforts when required.  
• Supports employee engagement and development initiatives.  
• Assists with HR reporting, employee data audits, and tracking HR metrics and trends.  
• Assists in the implementation and communication of HR programs, policies, and initiatives.  
• Maintains knowledge of employment legislation, HR best practices, and regulatory updates impacting the Canadian workforce.  
• Supports HR integration and transition activities related to the TELUS Health acquisition. 
• Collaborates effectively with internal teams in a fast-paced, evolving, and globally distributed environment.  
• Participates in HR projects and performs other related duties as assigned. 

Qualifications/Skills:

• Bachelor’s degree in human resources, Business Administration, or related field preferred.  
• Minimum of 3 years of progressive HR experience in a Generalist or similar HR role.  
• Experience supporting employees across multiple Canadian provinces required.  
• Experience in a bilingual (French/English) work environment required.  
• CPHR designation or other HR certifications are considered an asset.  
• Occasional travel may be required. 
• Excellent verbal and written communication skills in both French and English.  
• Strong interpersonal and relationship-building skills.  
• Ability to handle sensitive and confidential information with professionalism and discretion.  
• Strong organizational skills and attention to detail.  
• Excellent problem-solving and conflict-resolution abilities.  
• Ability to manage multiple priorities in a fast-paced environment.  
• Working knowledge of Canadian employment standards and HR practices, particularly within Quebec, Ontario, Alberta, and British Columbia.  
• Strong knowledge of Quebec labour standards and CNESST requirements.  
• Proficiency with Microsoft Office Suite and Google Workspace.  
• Experience using HRIS platforms such as Zoho People or similar systems preferred.  
• Ability to work collaboratively across teams and with employees at all levels of the organization. 

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered Care and  The WPO Global Experience

 

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