Assistant Manager, Claims Management

Assistant Manager, Claims

South Western Insurance Group Limited Etobicoke, Ontario, Canada

Since 1961, South Western Insurance Group Limited (SWG) has been a trusted Managing General Agent, offering a wide range of innovative insurance solutions for specialty, niche, and program needs. We proudly provide underwriting expertise to independent insurance brokers across Canada, helping them find the best solutions for their clients.

Our team operates remotely from coast to coast, ensuring that we are accessible and responsive to our brokers' needs, no matter where they are located.

At SWG, we are dedicated to excellence in underwriting, risk management, and customer service. We believe in investing in our people, who are the foundation of our success and the key to our continued growth.

Flexible work hours with fully remote work

Support of continuing education training and programs

This job involves managing customer inquiries, collaborating with teams, liaising with brokers and insurers, and providing support on claims file handling. You'll report to the VP, Operations and work closely with the external partners including adjusters and legal counsel. The role will assess coverage, assess reserves, evaluate litigation strategy, consider settlement opportunities and make recommendations to the insurer. Additionally, you'll review and analyze claims results, provide potential coverage improvements to management. The role will provide an opportunity to work with internal compliance, legal and underwriter teams as partners.

Liaise with underwriters and management on claims inquiries.

Manage customer inquiries as required and engage complaints, compliance and legal teams as needed.

Liaise with Brokers and domestic insurer contacts as necessary.

Assist with claims related insured complaints handling.

Significant claims review and escalation.

E&O claim reporting and coordination.

Examiner-level claims analysis and insurer reporting.

Management of external counsel, adjusters and experts.

Claims strategy, settlement and litigation oversight.

Perform ongoing support and subject matter expertise on claims file handling, strategy, action planning and resolution on behalf of SWG.

Provide claims expertise for product and underwriting guidelines development.

Review and analyze SWG claims results and work with SWG external consultants to come up with performance improvement plans.

P&C claims handling or claims examination experience.

Experience with casualty, liability and litigated claims.

Ability to analyze coverage and policy wording issues.

Ability to evaluate adjuster, expert and legal reports.

Experience managing and directing external adjusters, counsel and other service providers; Legal training or industry designations .

Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse workforce. Challenging management is a component at SWG — some of our best ideas start from a conversation between a manager and a team member.

Diversity and Inclusion

We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We will work with applicants requesting accommodation at any stage of the hiring process.

Le français à suivre

Since 1961, South Western Insurance Group Limited (SWG) has been a trusted Managing General Agent, offering a wide range of innovative insurance solutions for specialty, niche, and program needs. We proudly provide underwriting expertise to independent insurance brokers across Canada, helping them find the best solutions for their clients.

Our team operates remotely from coast to coast, ensuring that we are accessible and responsive to our brokers' needs, no matter where they are located.

At SWG, we are dedicated to excellence in underwriting, risk management, and customer service. We believe in investing in our people, who are the foundation of our success and the key to our continued growth.

Flexible work hours with fully remote work

Support of continuing education training and programs

Notre engagement envers l'excellence et l'innovation

Chez SWG, nous nous consacrons à l'excellence en matière de souscription, de gestion des risques et de service à la clientèle. Nous affinons constamment nos pratiques commerciales afin de maintenir les normes les plus élevées en matière de service et d'innovation. Devenir l'AGG de choix grâce à un service de qualité supérieure et à l'excellence de la souscription assurée par un personnel compétent».

Chez SWG, nous favorisons un environnement de travail collaboratif et positif. Joignez‑vous à SWG, où nous combinons tradition et innovation pour ouvrir la voie dans le secteur de l'assurance. Faites partie d'une équipe qui valorise l'excellence, soutient le développement professionnel et s'engage à faire la différence

Des horaires de travail flexibles avec possibilité de télétravail à temps plein

Une couverture santé complète (SWG prend en charge la plupart des cotisations)

Un soutien à la formation continue et aux programmes de développement professionnel

Le français à suivre

This job involves managing customer inquiries, collaborating with teams, liaising with brokers and insurers, and providing support on claims file handling. You'll report to the VP, Operations and work closely with the external partners including adjusters and legal counsel. The role will assess coverage, assess reserves, evaluate litigation strategy, consider settlement opportunities and make recommendations to the insurer. Additionally, you'll review and analyze claims results, provide potential coverage improvements to management. The role will provide an opportunity to work with internal compliance, legal and underwriter teams as partners.

Liaise with underwriters and management on claims inquiries.

Manage customer inquiries as required and engage complaints, compliance and legal teams as needed.

Liaise with Brokers and domestic insurer contacts as necessary.

Assist with claims related insured complaints handling.

Significant claims review and escalation.

E&O claim reporting and coordination.

Examiner-level claims analysis and insurer reporting.

Management of external counsel, adjusters and experts.

Claims strategy, settlement and litigation oversight.

Perform ongoing support and subject matter expertise on claims file handling, strategy, action planning and resolution on behalf of SWG.

Provide claims expertise for product and underwriting guidelines development.

Review and analyze SWG claims results and work with SWG external consultants to come up with performance improvement plans.

P&C claims handling or claims examination experience.

Experience with casualty, liability and litigated claims.

Ability to analyze coverage and policy wording issues.

Ability to evaluate adjuster, expert and legal reports.

Experience managing and directing external adjusters, counsel and other service providers; Legal training or industry designations .

Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse workforce. Challenging management is a component at SWG — some of our best ideas start from a conversation between a manager and a team member.

Diversity and Inclusion

We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We will work with applicants requesting accommodation at any stage of the hiring process.

Remettre en question la direction fait partie intégrante de la culture chez SWG — certaines de nos meilleures idées naissent d’une conversation entre un responsable et un membre de l’équipe.

Diversité et inclusion

The pay range for this role is: 70,000 - 95,000 CAD per year(Remote (Canada))

#