Clerical Assistant - Emergency Department

Job Responsibility:

The primary role of the Clerical Assistant in an In-Patient Area is to provide administrative and clerical support to the daily operations of the unit. The scope of the position requires proficient skills related to customer service, communication and computer technology. The Clerical Assistant interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services.

RESPONSIBILITIES

Provide a broad range of secretarial and clerical support to the daily operations of a specific department

Provide excellent customer service ¿ first contact by phone, in person and electronically for patients, staff and visitors; answers and forwards messages, facilitates pages to physicians/consult service providers, manages flow of patients/clients/visitors in a customer focused manner

Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts (e.g., standardized packages, thinning, team labels, names, file old charts upon discharge)

Arrange and coordinate appointments and meetings as necessary e.g., arranges for follow-up outpatient appointments at discharge

Collaborate with patient care team (physicians, nurses, clinical assistants, health disciplines, USWs) to support patient care flow, family visiting or other unit/department coordination processes

Manages requests in a timely manner, based on priority

Organize transfers, services and equipment for the unit e.g., ambulance transfers, porter, requests for maintenance of unit supplies and equipment and keep log of equipment sent out e.g., to Engineering, coordinate with consult services and portable diagnostics

Review, order and/or pick up supplies and equipment and maintain inventory, with oversight from CLM or designate

Update hospital bed management system and unit patient boards

Updates infection control patient status and related signage

QUALIFICATIONS

Graduate of a recognized Office Administration program or equivalent

Requires a Medical Terminology Certificate

Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook

Communicate clearly and fluently in English.

Excellent interpersonal and communication skills

Good judgment and discretion

Work well under pressure

Highly organized and efficient time manager

Problem solver

Must be able to prioritize and multitask

Shifts are subject to change based on departmental needs.

In this position, if this department offers day, evening, night, weekend and/or statutory holiday shifts, you may be required to work these shifts on a rotational basis as per the specific needs of the department.