Administrative Patient Coordinator

Job Responsibility:

Dr. Mitchell Brown is seeking a Patient Care Coordinator for our Cosmetic Surgical practice.

Job Outline and Responsibilities

A Patient Care Coordinator is responsible for engaging with patients that contact the practice, providing education regarding plastic surgery procedures, facilitating consultations and scheduling surgical procedures. The patient care coordinator acts as the primary liaison between patients and the surgeons.

Ideal candidates will have superior written and oral communication skills, be able to work well within a team setting, have strong interpersonal skills, be organized and technologically savvy.

Responsibilities include but are not limited to:

• Act as a point of contact for patients through their entire journey from initial inquiry through surgery and all post surgical visits
• Coordinate surgical procedures for cosmetic patients
• Clearly and thoroughly educate patients on pre-surgical care and post op care
• Ability to discuss surgical cosmetic procedures in person, by phone, email and ensure appropriate follow up communication
• Foster growth for cosmetic surgical practice and non- surgical medical spa
• Meet with patient following surgical consultation to discuss surgery, further educate patient on procedure, answer question and concerns.
• Discuss fees and financial policies with prospective patients
• Understand financing options available to patients
• Coordinate financing for patients as necessary
• Knowledge and understanding of all consent documentation
• Knowledge of all surgical and non surgical procedures offered
• Effectively convey information regarding surgical procedures to patient
• Familiar and conversant with all information contained on the practice website
• Effectively use patient portals and practice software
• Maintain the highest level of professionalism in all dealings with patients, families and employees of Toronto Plastic Surgery
• Work collaboratively with other service providers including nurses, physician assistant and medical aesthetician

Skills and Expectations

• High attention to detail and follow through on all job responsibilities
• Excellent phone manner with in depth knowledge of surgical and non-surgical procedures
• Strong customer service skills
• Strong computer skills
• Skilled customer service and management
• Working knowledge of EMR and Practice Software
• To adjust and adapt to change
• Flexibility
• Strong organizational skills
• Strong written and verbal communication
• Collaborative thinker , team player and the ability to work with others
• Ability to learn quickly
• To engage in continuing education and remain current with new advances and technologies in the field of plastic surgery
• Willing to work on skills needed for achieving high level of service to patient base
• Participate in practice development and continuing education activities that may include conferences, team building activities and community outreach events such as Breast Reconstruction Awareness Day.

Thank you for your interest. Only those selected for an interview will be contacted.

Salary offered will be based on Experience

Job Type: Full-time

Pay: $40,000.00-$52,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• We would like to know of any medical certification/degrees. For example Licensed RPN/RN, Medical Admin.

Education:

• Secondary School (required)

Experience:

• clinical, aesthetic, surgical or medical spa: 1 year (preferred)

Language:

• English and have strong written/oral communication skills. (required)

Location:

• Toronto, ON M5G 1N8 (required)

Work Location: In person