International Support Specialist (m/f/d)

Traveler Support Specialist

For consideration, applicants must live/relocate to Toronto, Canada prior to their start date.

In the role of Traveler Support Specialist (TSS), you will work primarily through phone and email communication, to serve as the primary source of information to travelers after booking tours. You will identify and implement opportunities to enhance a customer’s experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Go Ahead Tours post tour. Your keen attention to detail, strong organizational skills and creative approach to problem-solving feed your resolve to come up with the best solution for the customer. Your positive attitude in approaching a challenging situation will make you an ideal member of the Traveler Support team.
You recognize great customer service and you strive to provide it each day

• You are comfortable owning issues, projects and tasks from start to finish
• When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

Work in our light-filled, conveniently located downtown office where you’ll be part of a fun, fast-paced and collaborative team, working together to make an impact. Plus, enjoy free coffee and snacks!
The opportunity to travel with your customers for FREE at least once a year! Experience the product you’ll be selling first-hand by embarking on one of our unique travel itineraries alongside one of our student tour groups
Take advantage of our professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts
Participate in social networking opportunities by joining one of our many employee-run social groups, like book club or movie club, or any of our “EFinity” resource groups.
Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays
Excellent health, dental, and vision coverage, along with life and disability insurance
EF program discounts including travel, language schools, childcare, and more
Discounts at local venues and businesses
Eligibility for our Workplace Flexibility Program: our hybrid work model allows you to work from home on Fridays!
First-year Traveler Support Specialist have an on-target earning potential of $55,000 (base salary starting at $45,000 and $10,000 bonus potential). Full comp plan details, and future earning potential will be reviewed during the interview process.