Customer Service Representative (Seasonal)

About the role November through January is CLWR's busiest fundraising period, when thousands of Canadians choose to support our work around the world. In October the Donor Relations Administrator will become acquainted with our processes and our CRM, so that they can play a vital role in ensuring every donor receives accurate, timely and professional service during this important season.

Working alongside the Donor Relations Associate and Donor Relations Officer, you'll help process donations, maintain donor records, prepare acknowledgements, respond to donor enquiries and provide administrative support that keeps our fundraising operations running smoothly. You'll receive day-to-day training and guidance from the Donor Relations Associate while working under the overall leadership of the Director of Donor Relations & Philanthropy.

This is an excellent opportunity for someone who enjoys administration, thrives in a busy environment, and takes pride in accuracy, organization and customer service. donor administration serves as the foundation for this type of work and helps to develop skills that are incredibly useful in all forms of fundraising.

Whether you're looking to build experience in the charitable sector or simply enjoy being part of a collaborative team doing meaningful work, you'll make an immediate and lasting contribution.

You take pride in accurate work, whether you're entering data, processing financial transactions or preparing donor correspondence.

You enjoy working with people and provide warm, professional customer service whether you're answering the telephone, responding to emails or helping colleagues. You're confident using Microsoft Office and can quickly learn new software and systems, particularly customer relationship management (CRM) databases.

Most importantly, you're someone who enjoys supporting others behind the scenes and understands that excellent administration helps make great fundraising possible.

We're one of Canada's oldest, most trusted humanitarian agencies, but a lot of days, working here feels like a startup. We work on some of the most urgent global challenges of our time and respond to some of the bleakest situations in the world — like wars, humanitarian crises, hunger and displacement around the globe.

Like many other international relief and development organizations, we're facing big challenges of our own and navigating serious uncertainty. Our team is made up of incredible people who are passionate about creating a world where people live in justice, peace and dignity. Whatever your religious background, abilities, race, gender identity or sexual orientation, if you share that passion, you'll be a great fit here.

Every donation processed accurately, every donor helped promptly, and every acknowledgement sent on time helps make our humanitarian work possible.

Please quote “Donor Relations Admin” in the subject line of your submission. Gift Processing & Donor Administration - 70%

Generate tax receipts, acknowledgements and donor correspondence.

Prepare daily donation batches and supporting documentation for Finance.

Assist with gift reconciliation and quality assurance checks.

Support stewardship activities, including preparing thank-you letters, impact reports and other donor mailings.

Assist with preparing fundraising appeals and seasonal mailings.

Produce routine reports and assist with data extraction as required.

Donor Support & Team Administration - 20%

Respond professionally to donor enquiries by telephone and email.

Provide administrative support to the Donor Relations team during appeals and campaigns

Contribute to departmental projects as requested.

Maintain the confidentiality of donor information and comply with CLWR policies and procedures.

Experience in administration, customer service, office support or data entry.

Strong computer skills, including Microsoft Office.

Confidence learning new databases and software (experience with DonorPerfect or other CRMs is an asset).

A friendly, professional and service-oriented approach.

Experience working in a charitable or non-profit organization would be considered an asset.

Please quote “Donor Relations Admin” in the subject line of your submission.