Account Sales Manager - Remote

SUMMARY:

The Account Manager is responsible for growing an established territory and customer base by developing and growing relationships and business within existing accounts. This individual calls on engineers, maintenance, purchasing and others to determine their needs. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success.

DUTIES AND RESPONSIBILITIES:

Achieving sales and profit goals by developing and retaining existing customers and by developing business opportunities for growth within these accounts
Drives profit margin and the customer success
Schedule and conduct Quarterly Business Reviews (QBR) with customers
Build and maintain an opportunity pipeline within existing customers to support revenue and territory growth goals within existing customers
Well versed on clearly articulates the DGI Story to customers
Brings in internal partners and leverages their expertise; as well as the tools and resources needed
Build and maintain strong relationships with internal and external customers; building rapport and providing quick responses to inquiries.
Build and maintain an opportunity pipeline to support revenue and territory growth goals within existing customers
Utilizing a consultative selling technique, regularly make sales calls with current customers to maintain and grow the partnership; offer add-ons and products that may benefit the customer, suggestive alternative product solutions, introduce new items, demonstrates product features and uses and answers questions regarding product applications
Generate and follow up on quoting activity and proposals, following up, negotiating terms and closing deals
Identify, present and document productivity gains and cost savings opportunities to exceed customer’s goals
Cultivate and maintain solid, long-term relationships with customers and suppliers
Identify and help to develop strategies to grow business and forecast revenue
Assist and resolve customer requests and/or problems in a prompt and professional manner
Organizing and conducting training sessions for customers as well as introduce and demonstrate new products
Report competitive conditions, observed customer financial weakness and customer feedback to management
May perform replenishment duties for vending machines at their assigned customer Accounts
Work closely with suppliers to secure mutual business through joint sales calls
Attend sales, product and other branch/company meetings
Other duties as assigned
Reports to the District Sales Manager, Regional Sales Manager or VP of Sales

SKILLS AND EXPERIENCE REQUIRED:

Compensation: $80,000 plus bonus
Minimum 5+ years outside sales experience preferred
Metalworking/industrial/MRO experience required
Strong business acumen; self-starter and team player
Proven track record in meeting sales goals, account retention and account penetration (expanding sales within active accounts)
Excellent and proven experience in territory planning and project management
Maintains a calm steady presence and works well under pressure
Strong attention to detail and highly organized
Excellent and proven experience in time management skills including the ability to manage multiple tasks, meet aggressive deadlines and execute on agreed upon sales metrics
Automated Procurement Systems (e.g. industrial vending) experience preferred
Demonstrated ability to resolve problems and develop action plans
Experienced in utilizing MS Office Suite (Word, Outlook, Excel, PowerPoint, Teams); previous experience with RubberTree, Phocas and ValueDocs preferred
Excellent interpersonal, oral and written communication skills to include presenting and negotiating skills
Valid driver's license and ability to travel often in the assigned territory
Passionate, Adaptable, Customer Focused and Teamwork oriented
Strong sense of urgency and accountability
High school diploma or equivalent is required; 2- or 4-year college degree preferred

PHYSICAL/MENTAL REQUIREMENTS:

Requires prolonged sitting, standing, bending and walking
Moderate to heavy use of hands in grasping, repetitive hand movement and finger coordination in keeping records and using a keyboard
Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone
High level of concentration, confidentiality and organization
Must be able to occasionally lift 50 pounds
REMOTE/HYBRID WORK REQUIREMENTS: In order to work remotely the Employee Must:

Reside in Canada.
Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).
Have a quiet, dedicated workspace free from distraction.
For more details, see the Remote Work Policy in the Employee Handbook.

This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.