Account Manager / Sales Manager Service Management (m/w/d)

Are you a person that thrives on empowering small businesses? We’re looking for an Manager to be part of our Sales department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers .
Our Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.
They all have an incredible passion for sales, our customer, and a connection to our purpose. They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders.
Reporting to the Manager, Expansion, the Account Manager will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services. This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them.
The Account Manager will:
Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products.
Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software.
Track key information in Salesforce for follow-up and analytics.
Success in this role still depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling. Success in this role still depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling.
Demonstrated experience in an outbound sales environment with commission and/or targets. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
In sales, not every customer will say yes or be open to changing their business workflow. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.
You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.
Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce.
To support this, the role is open to candidates based in one of our hub cities: This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!