Remote Account Manager-Full Time

Devoted Studios is a globally remote game development company specializing in Co-development, Porting, and End-to-End Art Production for the global gaming industry.
Our team includes world-class talents who bring deep expertise in external development, pipeline optimization, and creative problem-solving. Whether it’s porting games to new systems, enhancing gameplay features, or crafting stunning visuals, Devoted Studios operates as a trusted, flexible extension of our partners’ internal teams.
Gearbox Software

At Devoted Studios, we’re committed to making outsourcing more efficient, collaborative, and impactful. If you're passionate about co-development, game art, or solving technical challenges on a global scale.
We are hiring an Account Manager to own the health, satisfaction, and growth of Devoted's existing client portfolio. Serve as the primary point of contact for a portfolio of active co-development accounts, knowing every client's goals, team structure, and current engagement status
Build deep, trusted relationships at every level of each client organisation, from day-to-day production contacts through to senior stakeholders and decision-makers
Account Health & Escalation Management
Monitor the health of every active engagement in your portfolio, spotting warning signs early through regular cadences with both clients and internal production teams
Partner closely with Production Leads to ensure full visibility on project status, quality, and any risks that could affect the client relationship
Proactively surface and mitigate risks, escalating internally where needed and maintaining client confidence throughout
Account Growth
Set and pursue quarterly growth targets for your current accounts, identifying expansion opportunities through deep understanding of each client's roadmap and upcoming projects
Grow engagements organically: identify where Devoted can take on additional scope, new service lines, or adjacent projects within existing client relationships
Build the kind of trust that turns a single project into a long-term partnership, and a satisfied client into a source of referrals
Collaborate with the Head of BD to ensure a smooth transition when accounts grow into new service areas or require business development support
Maintain CRM excellence: keep all account records, communication logs, and health data current and actionable
Prepare regular account status reports including satisfaction scores, expansion opportunities, risks, and renewal timelines
5+ years in account management, client success, or partner management, ideally within the games industry or a creative/technical services environment

• Demonstrable track record of growing accounts quarter-over-quarter under your ownership, with measurable numbers behind it
• Experience managing complex, multi-stakeholder client relationships, comfortable at operational, senior, and executive levels simultaneously
• Background in or strong working knowledge of co-development, game services, or external development

Outstanding relationship management skills, a natural communicator who builds trust quickly and maintains it under pressure
Strong commercial fluency: you understand what an engagement costs, what margin looks like, and what the implications of scope changes are for both sides
CRM discipline: HubSpot, Salesforce, or comparable, used as a living operating tool, not a reporting afterthought
Strong analytical and organisational skills, able to manage multiple accounts simultaneously without losing the detail on any of them

Direct experience in co-development, porting, or outsourced art and engineering services, either as a buyer or on the service provider side
Strong and enthusiastic team – you will have the opportunity for knowledge sharing, learning, and professional self-development
Convenient working conditions – remote work, the opportunity to build your own working day with flexible working hours
А chance to work in a highly professional and dynamic team working with a wide range of International Game Production projects, attractive remuneration package, and opportunities to develop professionally.

This is a remote, full-time contracted position.
We are an equal opportunity company and all qualified applicants will receive consideration for a contract without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.