Full-Time Sales Representative

E INC is the parent company of EBlock and EDealer unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Learn more at This position facilitates the resolution of customer complaints (includes all vehicles and online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with auction and NAAA policies. This is a fully remote position. Review customer claims to verify that they meet Arbitration policies and any account-specific guidelines; Review customer complaints and evaluate vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary

Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.

Have awareness of and resolve after-sale problems, such as issues with branded title, broken Odometer, frame damage, etc.

Monitor and maintain accurate files for each arbitration case confidentiality, and interact with Auction sales lots personnel regarding information on vehicle, etc.

Inform buyers and sellers on the process, cost, and timing for completion of all claims.

Languages: English (fluent), French (an asset)

High School diploma, G.Experience in the car auction/auto industry business an asset

Mechanical knowledge an asset

Strong customer service skills and telephone manner

Excellent communication skills both verbal and written, bilingual is a plus

Flexible and able to adapt to change quickly

Competitive pay

Medical, Dental & Vision

Company paid Group Life/AD&D insurance

Flexible working environment

The base pay range for this full-time position is $43,167.00 - $51,800.00, and this role may be eligible for discretionary bonuses or commission payments. E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law. E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.