Security Account Manager

The Account Manager will serve as the primary liaison between their assigned accounts and key GardaWorld departments, including Scheduling, Pay & Bill, Recruiting, and other support teams. As an Ambassador of GardaWorld Security, the Account Manager is expected to embody and integrate the company’s core values into all daily responsibilities while consistently upholding our standards of excellence and service quality.
The Account Manager is responsible for addressing all issues pertaining to the accounts within their prescribed portfolio including but not limited to:
Onboarding new hires, staff relations and performance management
Site security operations, contract renewals, in accordance with GardaWorld company policies and mandates.
Risk Management and incident response

Drive customer satisfaction and retention through proactive communication and high-quality service delivery
Handle escalations, complaints, and inquiries promptly with proper documentation and corrective action
Support account start-ups and transitions for smooth onboarding and closeouts
Ensure sites are fully staffed with trained, licensed, and compliant personnel
Monitor training, licensing, and compliance requirements, including annual updates and hazard assessments
Lead and develop Account Coordinators and Site Supervisors through coaching and performance management
Manage staffing, recruitment coordination, onboarding, and workforce planning using key reports
Maintain accurate documentation, inventory, and submit monthly KPI/MSR reports
Ambassador Era) while supporting portfolio needs

3–5 years of Account Management experience , preferably in security, operations, or a related service-based industry.

• 2–3 years of security industry experience , including exposure to site operations, client relations, or field supervision.
• Professional security designations such as Certified Protection Professional (CPP), ASIS certifications, or other relevant credentials are considered an asset.
• Valid driver’s license and access to a reliable vehicle for travel between designated client sites.
• High school diploma or equivalent (post-secondary education in business, security managements, or a related field is an asset).