Account Manager - Full Time

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. Responsible for growing and managing the business within a defined base of existing verticals such as Long Term Care, Universities, Colleges, Condos, Stratas, Rental MDUs, Executive Suites
Ability to manage multiple product portfolios, demonstrate continued growth and ability to cross sell
Meet and exceed annual sales quota requirements that include Renewal Units, New Bulk & MRR
Act as the single point of contact selling & servicing an integrated suite of Rogers Connected Home (Bulk Internet, Access Agreements, Marketing Agreements)
Large focus on building relationships with business owners, C-level Executives, and key stakeholders within all assigned accounts & projects
Must have strong communication skills with business acumen to maintain conversations about client strategy, challenges, strategic imperatives and asset management
Demonstrated knowledge of modern selling techniques and virtual account management skills
High quantity of in person meetings are required to support this role – up to 25% of the role in the field is required to exceed KPIs
Responsible for creating and generating customer pricing quotes, RFP’s, Connected Home & Rogers Business proposals, and quarterback internal business case reviews for required governance approvals
Responsible for pro-active understanding the following: forecasting, account planning, competitive intelligence, industry trends, executive briefing, expense management, and various administrative responsibilities when required.

5 to 10 years sales experience in Mid-Market / Strategic Segments with preference of selling experience to major accounts

• Must be trustworthy, have strong Business Acumen, likeable & customer focused on helping customers solve problems & achieving their desired goals & outcomes
• Selling telecom services would be considered an asset (Bulk, Wireless, IoT, Wireline, Data Centre + Cloud, Managed & Professional Services, Cloud based Phone systems)
• Experience in Microsoft 365, Teams, PowerPoint, Excel, Word & Salesforce CRM
• Technology driven (understand market trends)
• Proven aptitude for implementing sales strategies
• Proven funnel management experience
• To protect our people, brand and assets, a pre-employment background check will be conducted. Schedule: Full time

Shift: Day
Length of Contract: No Selection
Travel Requirements: Canadian Criminal Record Check and Driver's Abstract
Posting Category/Function: Sales & Account Management
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Customer Experience