Account Specialist Seasonal

We’re guided by our culture of care and our core values: We put safety first. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

Reporting to the Manager, Customer Experience and as a member of Customer Experience team, this position is responsible for activities related to the management and control of order placement of Nutrien’s customers. This position directly interacts with customers and internal stakeholders to support the execution of sales transactions. Additional tasks in terms of analysis and reporting are also expected.

Communicate with customers regarding their needs and expectations of our products and services

Process orders efficiently and accurately for customers

Learn and understand our Nitrogen, Phosphate, and Potassium nutrients as well as specialty lines of products in our Agricultural, Industrial, and Feed Divisions

Satisfy customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc.

Act as a resource for assigned Sales Managers regarding the daily activity of shared accounts

Collaborate with Sales, Transportation, Product Administration, Credit, and carriers along with our plants/terminal/warehouses to care for customer order activity and complete sales transactions

Communicate product availability and loading hours/outages to customers and carriers

Assist customers and Sales team with ad-hoc reporting requirements

Ideal candidate should have a bachelor’s degree in Agriculture, Business, Supply Chain or related four-year degree

A passion for Customer Experience and a minimum of 3-5+ years of related experience

Proficiency in Microsoft Office products, particularly MS Excel, is preferred

Working knowledge of SAP is an excellent asset

Experienced in a variety of software programs and applications with an aptitude to learn new systems

Thorough understanding of customer service processes and procedures and how transactions flow through and report in the various systems

Preferred experience or background in an Agriculture, Commodities or Industrial Chemicals is beneficial but not required

Seasonal overtime will be necessary during peak periods

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook, and Instagram.