Part-time Customer Service Specialist

Employment Group
CUPE

Position Number
00093

Division
tiwsemawtxw Campus

Department
Tiwsemawtxw Campus Administration

Campus
tiwsemawtxw campus (Powell River) *Successful candidates must be able to attend in person on campus as required.

Location
Powell River, British Columbia

Country
Canada

Appointment Type
regular part-time

FTE
0.50

Workload
17.5 hours per week: The candidate must be able to work 8:30-10:30am Monday-Thursday and 8:30am-4:30pm Friday. There is some flexibility for the remaining hours.

Pay Level
CUPE 7: $30.19 per hour

Appointment Start Date
23-Mar-2026

Additional Information
Applicants must indicate in their cover letter that they understand this position is based on tiwsemawtxw Campus in Powell River and that they are available to work in person.

Applicant Documents
CV/Resume,
Cover Letter,
Qualifications ,
Name and contact information of recent supervisors willing to provide a reference

Posted Date

05-Feb-2026

Closing Date

25-Feb-2026

Job Reference

2865

Documents
~CUPE Self-Declaration Form (Word, 40.35kb)

Duties:

Reporting to the tiwšɛmawtxʷ Campus Operations Manager, and supervised by the tiwšɛmawtxʷ Campus Administrative Assistant, the Campus Services Clerk is the first point of contact for students and members of the public and supports campus instructors and staff. This position requires excellent customer service in-person, over the phone, and via email to respond to inquiries about campus programs, facilities, and operations and to process student registrations. Campus Services Clerk work cooperatively as a part of the Campus Services and Administrative teams to support all campus programming and operations and liaise as necessary with colleagues at tiwšɛmawtxʷ as well as the Nanaimo and Cowichan campuses.Specific duties include:

• responding to in-person, phone, and email inquiries and other reception activities;
• processing applications from initial submission to final registration for both credit and non-credit programs and courses;
• maintaining admissions records and contacting students as needed;
• providing information on admission requirements and procedures;
• setting up Student Services appointments and exam invigilations;
• managing campus ingoing and outgoing mail;
• cashiering and payment processing;
• overseeing office supplies and ordering;
• compiling, filing, printing, and copying documents;
• managing program interest lists;
• open and closing campus; and
• other duties as assigned.

Required Qualifications:
One-year certificate in Office Administration, or an equivalent, from an appropriately accredited institution. Minimum 3 years recent, directly-related experience. An equivalent combination of education and experience may be considered.

• Excellent interpersonal and communication skills (both written and verbal)
• Commitment to customer service
• Strong attention to detail
• Excellent information-finding skills (via internet, databases, contacts)
• Demonstrated experience with databases/online systems and file management
• Ability to exercise good judgement, tact, and respect for confidentiality
• Ability to organize and prioritize workload independently and with appropriate level of initiative
• Considerate and collaborative approach to working with others
• Proficiency with Microsoft Office suite
• Commitment to supporting equity, diversity and inclusion in the workplace
• Valid OFA Level 1 Certificate required (or obtain as per CUPE Article 23.03 c).

Applicants must indicate in their cover letter that they understand this position is based on tiwšɛmawtxʷ Campus in Powell River and that they are available to work in person.

Preferred Qualifications:

• Knowledge and experience of VIU processes and procedures
• Experience in a post-secondary institution
• Cashier training

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.
Note:

• Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
• All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
• Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.