Bilingual Customer Service Professional III

Job Responsibility: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional with two to three years of experience in admin or customer service to join our client. Contract Dates: 12 months Pay Range: $23 to $23.67 per hour Business Hours: Monday to Friday (Remote) Job Responsibilities:

• Gather referral information from clients through verbal intake process
• Handle calls and emails from Plan Sponsors and Plan Members
• Process new referrals and file closures in case management system
• Process mail, faxes, invoices, offsite files, files copy requests etc.
• Provide administrative support to case management teams (template letters, data entry updates, office supplies etc.)
• Handle basic client reporting and ad hoc assignments/projects

Experience & Qualification Requirements:

• Bilingualism in French and English
• 2-3 years of previous experience in a high pace customer service environment
• 2-3 years of administration and clerical skills or similar related work experience
• Proficiency in Microsoft Office Suite (Excel, Teams, Word etc.)

Personal Attributes:

• Strong customer focus with strong active listening skills
• Excellent verbal and written communication skills (French/English)
• Ability to probe, investigate and resolve issues
• Excellent word processing, spreadsheet and database computer skills
• Adaptable, organized and quick learner
• Strong attention to detail and accuracy
• Well organized and able to prioritize tasks
• Demonstrated ability to work collaboratively and effectively in a fast-paced, multiple team environment as well as must be able to work well independently

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**** How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply. Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.