International Administrative Assistant

Intermediate Administrative Assistant
Contract: Schedule: Monday–Friday, 8:15 AM – 4:30 PM (1-hour lunch)
We are seeking an Intermediate Administrative Assistant to support a busy team by performing a variety of administrative and clerical tasks. This role provides key support to managers, staff, and external stakeholders while ensuring efficient daily office operations and accurate information management.
Serve as the primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
Assess urgency of inquiries and help de-escalate challenging situations when needed.
Explain certification requirements, policies, procedures, assessment processes, and upgrading options.
Review Canadian and international educational credentials against childcare certification standards.
Evaluate programs of study and make certification recommendations aligned with legislation and policies.
Information Systems & Records Management
Enter, maintain, and review client data in internal systems.
Open, update, and manage client files while verifying documentation for completeness and accuracy.
Monitor data quality and identify issues requiring follow-up or escalation.
Administrative & Team Support
Provide general administrative support including file management, scanning, data entry, and document processing.
Assist with forms, online applications, and document submissions.
Support training and onboarding of new administrative staff and assessors when needed.
Liaise with educational institutions and assessment bodies to verify credentials.
Maintain working relationships with organizations delivering relevant training programs.
Contribute to system testing, process improvements, and the development of guides, forms, and communication materials.
Standard working hours are 8:15 AM – 4:30 PM, Monday to Friday , excluding statutory holidays.
A criminal record check will be required prior to the start of the assignment.

Training
Successful candidates will complete mandatory training, including but not limited to:
Information Management
Office space, furniture, and supplies will be available when working onsite.
BITS specializes in technology professionals but looks to fill all professional roles that help expand and grow our client’s business and advance our candidates careers. As proof of our continued success, BITS places candidates with leaders in the public and private sectors and continuously remains a vender of record with large organizations across the country.