Remote Customer Support Specialist-Full Time

Our software is built to streamline Environmental, Social, and Governance (ESG) data management and reporting for companies of all sizes, while advancing transparency, consistency, and report quality. We also connect clients to expert ESG advice, both in-house and through our international network of consultants and advisors.
Our small, hard-working team is built around people, and collaborative, entrepreneurial energy.
The GreenWorks team is founded around collaboration, leadership, innovation, passion, and fun. Our common goal is to positively impact the landscape of ESG reporting, achieving value through focused ingenuity.
The Client Success Specialist supports our clients reach their expected outcomes by leveraging all the power that our products deliver as well as identifying opportunities for new product developments. This is achieved through maintaining close client contact, understanding the client's needs, their strategic direction, and collaborating within GreenWorks to provide cross departmental support on client focused solutions.
Main responsibilities will include working with new clients to identify, prioritize and manage implementation needs, including training needs to achieve successful client onboarding, product adoption, and continued engagement. We're looking for a motivated team member who is a professional and genuine communicator, has a technical aptitude, and the flexibility to help with a variety of projects in a dynamic start-up environment where change is the only constant.
Directly Reports to: Senior Product Manager
Manage a portfolio of clients with a High and Mid Touch approach, responsible for guiding clients through a successful implementation and on-boarding process, client advocacy, expansion and retention
Understand clients' business needs and objectives, and provide recommendations for how our tool can best support them
Engage clients through regular strategic touchpoints to drive product adoption and continued engagement, ensuring they are using our tool effectively and provide training or guidance as needed.
Help improve and scale implementation and training processes and methods
Provide exemplary support and service to all clients
A Bachelor's degree or post-secondary diploma in Business Administration, Communications, or a related discipline
Minimum of 2 years' experience in a client service role with a business-to-business focus, preferably in SaaS
Can master new technology quickly, and effectively communicate technical information in non-technical terms
Outstanding organizational skills and experience managing multiple projects and tasks simultaneously
Can work with assigned accounts to plan and carry out implementation of customized deliverables, deliver product training sessions in person and virtually
You like to share your knowledge and help people toward success
Advanced competency in Outlook, Word, Excel, PowerPoint and strong numeracy skills
Environmental, Social and Governance (ESG) knowledge or experience
Ability to create training videos and other training materials
The GreenWorks team follows a hybrid work structure where employees can work remotely and from the office, based on the demands of specific tasks and teams, as well as personal work preferences. Working from the office is highly encouraged when working on tasks that require a high degree of collaboration.
GreenWorks employees are covered under a flexible health care spending plan and are provided additional benefits including paid vacation and tuition reimbursement.
Job Type: Full-time
Monday to Friday

Bachelor's Degree (preferred)

client service: Work Location: Hybrid remote in Calgary, AB T2P 0S2