Bilingual System Support Specialist Job Description Template
Our company is looking for a Bilingual System Support Specialist to join our team.
Responsibilities:
- Provides support to PC and Laptop end-users;
- Provides telephone support to end-users of point of sale systems;
- Provide basic Telecom support to internal personnel;
- Various clerical duties related to department;
- Works closely with personnel, company system and database administrators to ensure prompt resolution on open issues;
- Receiving and shipping of replacement IT equipment;
- Troubleshoots service issues, including but not limited to, application performance and functionality, system performance and printer issues;
- Resolves/updates logs in help desk ticketing system, according to established SLA’s, procedures and guidelines;
- Monitors system performance.
Requirements:
- Basic understanding of PC and Networking hardware;
- Understanding of diagnostic tools utilized by the department;
- Understanding of point of sale applications;
- Basic understanding of PC concepts.