Bilingual System Support Specialist Job Description

Bilingual System Support Specialist Job Description Template

Our company is looking for a Bilingual System Support Specialist to join our team.


  • Provides support to PC and Laptop end-users;
  • Provides telephone support to end-users of point of sale systems;
  • Provide basic Telecom support to internal personnel;
  • Various clerical duties related to department;
  • Works closely with personnel, company system and database administrators to ensure prompt resolution on open issues;
  • Receiving and shipping of replacement IT equipment;
  • Troubleshoots service issues, including but not limited to, application performance and functionality, system performance and printer issues;
  • Resolves/updates logs in help desk ticketing system, according to established SLA’s, procedures and guidelines;
  • Monitors system performance.


  • Basic understanding of PC and Networking hardware;
  • Understanding of diagnostic tools utilized by the department;
  • Understanding of point of sale applications;
  • Basic understanding of PC concepts.