Bilingual technical support specialist Job Description
Bilingual technical support specialist Job Description Template
Bilingual Technical Support Specialists resolve technical issues in multiple languages, bridging communication gaps. Responsibilities include troubleshooting, diagnosing problems, and providing timely solutions while maintaining superior customer service standards.
Responsibilities:
- Provide technical support to customers in both English and another language
- Resolve technical issues through troubleshooting and problem-solving
- Document and track customer inquiries and resolutions in a CRM system
- Collaborate with other teams, including engineering and product, to resolve complex issues
- Identify common customer issues and develop solutions to prevent future occurrences
- Contribute to the development of technical support documentation and knowledge base articles
- Stay up-to-date on product releases and updates to effectively support customers
- Provide exceptional customer service and ensure customer satisfaction
Requirements:
- Fluent in English and at least one other language
- Excellent problem-solving and troubleshooting skills
- Technical knowledge and experience in computer hardware and software
- Strong verbal and written communication skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Availability to work flexible hours and weekends if needed
- Customer-oriented mindset and ability to provide high-quality service
- Experience in a technical support or customer service role is a plus
