Office Administrator

Oversee daily administrative operations of the hotel office and support front desk staff as
needed.

Manage all incoming and outgoing correspondence (emails, phone calls, letters) and ensure
timely responses.
Maintain and update guest records, reservations, and internal databases.
Prepare reports on occupancy, revenue, and departmental performance for management
review.
Coordinate staff schedules, meetings, and internal communications.
Monitor and maintain office supplies, equipment, and inventory for smooth operations.
Handle guest inquiries, complaints, and special requests efficiently, escalating to management
when necessary.
Support HR functions, including onboarding, documentation, and record-keeping for hotel staff.
Ensure compliance with hotel policies, safety regulations, and local laws.
Assist with lease agreements or vendor contracts related to hotel operations.
Maintain confidentiality and security of hotel records and sensitive information.