senior bilingual customer service representative.

The Senior Bilingual Customer Service Representative serves as the primary point of
contact for customers and plays a key role in delivering an exceptional customer
experience. This individual is responsible for proactively managing customer
inquiries, coordinating activities with internal and external stakeholders, and
ensuring issues are resolved efficiently while maintaining a high level of accuracy
and service quality.

The incumbent also contributes to continuous process improvement initiatives,
data integrity, and the achievement of team performance objectives.

6 month contract with possibility of extension

Advantages
•Location: Montreal, Quebec
•Payrate: $26.52/h
•Global opportunities for professional growth and development
• Hybrid position

Responsibilities
 Serve as the primary point of contact for customers and ensure timely,
professional, and effective handling of customer inquiries.
 Develop and maintain strong customer relationships while ensuring
confidentiality and adherence to company policies.
 Take ownership of customer requests from initiation through resolution,

providing consistent follow-up and communication.
 Coordinate activities among customers, operations teams, technicians,
vendors, and business partners to ensure customer needs are met within
established timelines.
 Utilize CRM tools to accurately document, track, and manage customer
service requests.
 Create and manage service orders, ensuring all information is complete
and accurate.

 Process invoices and support billing activities, ensuring accuracy and
compliance with established procedures.
 Maintain and update inventory systems and databases to ensure data
accuracy and integrity.
 Participate in data management, validation, and system update projects.
 Identify process improvement opportunities and recommend solutions that
enhance operational efficiency and customer satisfaction.
 Act as a resource for more complex customer issues and share
knowledge and expertise within the team.
 Contribute to the achievement of key performance indicators (KPIs)
related to customer satisfaction, service quality, responsiveness, and data
accuracy.

Qualifications
 Minimum of 3 to 5 years of experience in customer service, operations
coordination, or administrative support within a fast-paced environment.
 Strong customer relationship management and customer-focused
mindset.
 Excellent verbal and written communication skills.
 Strong analytical thinking and problem-solving abilities.
 Exceptional attention to detail and commitment to quality.
 Proven ability to manage multiple priorities simultaneously and meet
deadlines.
 Ability to adapt quickly in a dynamic environment with changing priorities.
 Self-motivated, accountable, and able to work independently with minimal
supervision.
 Experience using CRM systems (Salesforce, ServiceNow, or equivalent) is
highly desirable.
 Advanced proficiency in Microsoft Office Suite, particularly Excel.
 Knowledge of billing, order management, inventory management, or basic
accounting principles is considered a strong asset.
Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis

What Sets Top Candidates Apart
 Strong customer-centric approach with the ability to build trusted
relationships.
 Proactive problem-solving skills and a sense of ownership.
 Continuous improvement mindset with the ability to identify efficiencies
and process enhancements.
 Excellent organizational skills and a high level of accuracy in data
management.
 Ability to work collaboratively across multiple teams while maintaining a
positive and professional attitude.

Summary
If this position sounds like a good fit for you please APPLY ONLINE at Randstad.ca
Note: only qualified candidate will be contacted

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more