customer service representative.

Set Sail on Your Career Path: Customer Service Representative – Maritime Shipping (Montreal)

Looking for an exciting role at the heart of the logistics industry? A premier leader in maritime transportation to Newfoundland is seeking a Customer Service Representative (CSR) to join its downtown Montreal team.

At the core of logistics operations, you will play a pivotal role in ensuring seamless communication between clients, marine terminals, and dispatch teams. This is the ideal position for a versatile, proactive individual who thrives in a fast-paced, collaborative environment.

Standout Benefits:
- Compensation: Base salary between $45,000 and $50,000 / year (depending on experience) + performance bonus of up to 4%.
- Generous Time Off: 3 weeks of vacation in your first year + 13 additional personal and sick days!
- Hybrid Flexibility: Hybrid work schedule (2 days work-from-home / 3 days in-office) following the training period.
- Prime Location: Modern offices in the heart of downtown Montreal, easily accessible by public transit.

Advantages
Benefits

Annual salary between $45,000 and $50,000 depending on experience.

Performance bonus of up to 4%.

3 weeks of vacation pro-rated, plus 13 days of personal and sick leave.

Hybrid work formula after training in Montreal (2 days of telecommuting per week).

Modern office located in the heart of downtown, easily accessible by public transit.

Responsibilities
Responsibilities

Enter and manage transport bookings in the AS400 computer system.

Perform cargo tracking (tracing) to answer customer questions about the status of their shipments.

Manage a high volume of communications, primarily by email (approximately 100 per day) and by telephone.

Collaborate closely with dispatch departments and drivers to resolve delivery issues.

Provide proactive support to internal and external customers to ensure smooth service.

Qualifications
Required Qualifications

Fluent bilingualism (English and French) is mandatory, as much of the work is done with Newfoundland.This requirement is justified by the need to serve clients outside Quebec and to process technical documentation from international suppliers and partners;

Minimum of 2 to 3 years of customer service experience in an office environment.

Excellent ability to manage several tasks simultaneously (multitasking).

Sociable, proactive temperament, capable of working effectively within a close-knit team.

Summary
Ready to take on this challenge in Montreal?

Apply online today and send your application to Tsolere at: View email address on randstad.com.

Looking forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more