Technical Support Specialist

We’re looking for a detail-oriented and technically curious support specialist to join our remote team. You’ll be the first line of response for technical issues, keeping systems running smoothly and users productive every day. No formal qualifications required — we care about what you can do, not where you studied.

RESPONSIBILITIES 

• User provisioning: Generate credentials and manage access for new users as part of daily onboarding workflows. 
• Technical troubleshooting: Diagnose and resolve basic issues across the company’s application and end-user devices, primarily remotely. 
• Database investigation & remediation: Investigate and correct data issues in MariaDB, including querying tables and updating records to resolve discrepancies. 
• Reporting & automation: Build and maintain Excel reports using PowerQuery and PowerPivot to streamline and automate recurring activities. 
• Ticket triage & resolution: Manage incoming support requests via JIRA — prioritise, investigate, and close tickets in a timely manner. 
• Asset management: Track, maintain, and audit company hardware assets. Handle device provisioning, collection, and inventory during periodic office visits. 

REQUIREMENTS:

• Basic SQL skills — comfortable writing SELECT and UPDATE queries
• Familiarity with MariaDB or MySQL
• Proficiency in Microsoft Excel, including PowerQuery and PowerPivot
• Experience with a ticketing system (JIRA or similar)
• Ability to travel to the office periodically for hardware tasks
• Strong attention to detail and a methodical troubleshooting approach
• Clear written communication — essential for async remote work

NICE TO HAVE

• Experience supporting SaaS or internal web applications
• Exposure to user access management or IAM tools
• Prior experience with IT asset management (ITAM) tools or spreadsheet-based asset tracking
• Familiarity with scripting or automation (e.g. Power Automate, Python basics)
• Comfortable working with structured data and interpreting data quality issues

We thank all applicants for their interest; only those selected for an interview will be contacted. Kognitive Sales Solutions is an equal opportunity employer. If you require any accommodation, please let us know. Our hiring process may include AI screening for keywords and minimum qualifications. Recruiters review all results and make all hiring decisions.