Transportation Customer Care Representative
$38k per yearFull-time
Speedy Transport Group Inc.
Job Responsibility:
Speedy Transport Group Inc. started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals along the Windsor-Quebec City 401 corridor, with a fleet of over 450 owner-operators, and 500+ employees operating out of seven main terminals. With construction on an additional three sites currently underway.
What Speedy Transport Has to Offer
- Yearly salary increases based on performance
- Bonus pay and paid time off
- RRSP Match
- Extended health, dental, and vision care
- Life and disability insurance
- On-site parking.
Position Summary:
We are seeking an energetic and outgoing individual for the position of a Customer Care Representative at our Brampton terminal.
Hours: Monday to Friday Day Shift
Duties & Responsibilities:
- Carry out administrative activities associated with manifesting for various loads.
- Establish work priorities, processing shipments to brokers, and ensures deadlines are met.
- Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service.
- Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns.
- Research and follow up on customer problems and respond to questions.
- Obtain information from the customer to perform a requested task.
- Tracing and producing P.O.D.'s for customers.
- Calling customers to confirm delivery on unsigned bills.
- Answering customer pick-up calls.
Qualifications
- Knowledge of Customs paperwork considered an asset.
- Previous experience within the transportation industry preferred.
- Must be proficient with Microsoft Office.
- Ability to work and learn in fast-paced environment.
- Ability to work effectively, efficiently, and courteously with other staff.
- Ability to prioritize and organize work effectively to accommodate a high-volume environment in order to meet deadlines.
Job Types: Full-time, Permanent
Pay: From $38,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Experience:
- Customer Service: 1 year (preferred)
- Transportation: 1 year (preferred)
Work Location: In person
Vacancy posted 1 day ago
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