Customer Service Representative

Full-time

Reliable Staffing

Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment. Responsible for handling customer inquiries, tracking shipments, coordinating internally, and ensuring accurate, efficient service.

Key Responsibilities

Act as primary contact for customer inquiries (phone & email)
Provide shipment updates and order status
Enter and manage data in TMS accurately
Coordinate with dispatch, operations, and carriers
Resolve issues
Maintain professional communication
Support documentation, billing, and tracking
Manage multiple tasks in a fast-paced environment
Qualifications
3+ years of customer service experience in logistics/3PL industry.
Experience with TruckMate is an asset.
Strong communication and attention to detail
Ability to multitask and problem-solve independently
Proficient in Microsoft Office (Excel, Outlook, Word)
Ability to work under pressure and meet deadlines

Apply

Vacancy posted 11 hours ago

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