Employee Experience and Administration Manager

What if your role contributed as much to employee experience as it does to customer experience?

Located in the heart of downtown Montreal, Warwick Le Crystal Montreal is a premium hotel establishment recognized for its attentive service, professionalism, and attention to detail.

Here, every detail matters.
For the guests.
For the teams.
And for the people who bring the hotel to life every day.

We look forward to welcoming a key person who will help make the employee experience smoother, more human, and better structured. This role is aimed at an autonomous, proactive, and meticulous individual who enjoys organizing, improving, supporting, and getting things done.

Have you previously held a role in management, supervision, team coordination, administration, or operational support?
Do you thrive being at the heart of the action, structuring follow-ups and becoming a trusted person for managers?
Do you want to leverage your judgment, service orientation, and administrative rigor to benefit a premium hotel environment?

We want to meet you.

WHAT WARWICK LE CRYSTAL MONTRÉAL OFFERS

Conditions, compensation, and benefits

• A permanent full-time position;

• A competitive annual salary based on experience;

• A comprehensive benefits package including group insurance, dental and optical care;

• A group RRSP with employer contribution of up to 3% ;

• An annual health spending account of $500 ;

• Monthly reimbursements for phone and transport;

• 3 weeks of vacation and additional holidays;

• 5 complimentary nights at participating Warwick hotels around the world.

Work environment, culture, and impact

• A premium, professional, and human hotel environment, in the heart of downtown Montreal;

• An on-site role, close to teams, managers, and operations;

• Flexible scheduling, based on the daily and occasional needs of the hotel;

• Close collaboration with senior management and the executive committee;

• A positive atmosphere where collaboration, respect, and enthusiasm guide the ways of working;

• The opportunity to make a tangible contribution to the employee experience, internal organization, and improvement of practices.

A ROLE AT THE HEART OF EMPLOYEE EXPERIENCE

In this position, you won’t just be responsible for administrative follow-ups.
You will help create an environment where employees feel welcomed, supported, informed, and well accompanied.

Your role will primarily involve:

• Taking charge of follow-ups related to the employee experience to ensure a positive, structured, and coherent approach aligned with the institution's standards;

• Supporting managers in applying best internal practices, policies, and employee communications;

• Autonomously coordinating certain activities related to recruitment, onboarding, integration, and follow-ups of new employees;

• Preparing and following up on hiring documents while maintaining employee records across various internal platforms;

• Managing administrative follow-ups related to benefits, access, evaluations, probation periods, departures, occupational health and safety, or CNESST cases;

• Planning, organizing, and coordinating social activities, recognition initiatives, and actions to promote a pleasant working environment;

• Actively ensuring the organization, cleanliness, and atmosphere of employee spaces, including the cafeteria, lockers, and corridors;

• Handling certain administrative files entrusted by senior management and ownership, from preparation to follow-up;

• Preparing, structuring, and updating documents, spreadsheets, reports, communications, and tracking tools;

• Optimizing existing administrative tools and HR platforms, notably Microsoft 365, Folks, Evolia, and Employeur D;

• Proposing and implementing simple, effective practices that adapt to the hotel's reality;

• Carrying out any other related tasks that contribute to the smooth operation of the organization.

WHAT WILL HELP YOU SUCCEED

We are looking for someone who enjoys lively environments, well-executed follow-ups, and high-quality human interactions.

The ideal profile:

• Relevant experience in hospitality, supervision, team management, administration, operations coordination, or employee experience;

• Experience in a premium service environment is a significant asset;

• Good understanding of management realities, employee follow-ups, and best internal practices;

• Great autonomy, sound judgment, initiative, and the ability to advance files;

• Excellent ability to structure information, prepare professional documents, and ensure rigorous follow-ups;

• Professionalism, discretion, tact, attention to detail, and ease with different types of interlocutors;

• Very good command of Microsoft Office and Microsoft 365 tools;

• Excellent mastery of French, spoken and written, and functional English;

• Knowledge of Folks, Employeur D, Evolia, or other HR or administrative platforms is an asset.

At Warwick Le Crystal Montreal, we believe that a quality employee experience directly contributes to a memorable customer experience.

Only shortlisted candidates will be contacted. All applications will be treated confidentially.