Administrative Agent - Customer Relations

Position Description:

CGI Payroll Services Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management. We take pride in our strong client relationships which is reflected in our very high customer satisfaction rate.

Every day our associates help hundreds of clients process payroll for their employees across various this role you will contribute to the success of local businesses within a dynamic team of over 700 professionals serving more than 70000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role

What we offer:

Weekday daytime schedule for better work-life balance
A work environment recognized as one of the best in Canada (Best Workplaces certification)
Employee assistance program health and wellness programs comprehensive insurance coverage and financial support for job-related studies
Career development supported by a professional development plan
Access to a share purchase plan and a profit-sharing plan from day one
Benefits tailored to your needs: flexible insurance plan telemedicine and more!

Reporting to the Director of Customer Relations the Administrative Agent Customer Relations will act as a point of contact for managing and following up on various specialized requests assigned to the department. He or she ensures high-quality service and thorough follow-up while collaborating with various internal and external stakeholders.
Key Responsibilities

Your future duties and responsibilities:

Handle customer requests related to:
-3416 certification reports
-Security and compliance of applications and infrastructures (ISO certification business continuity penetration testing etc.)
-Personal information (Data Protection Agreements (DPA) data retention (Bill 25) etc.)
-Process information requests from business partners government agencies law enforcement or other external stakeholders in accordance with established procedures
-When necessary filter and redirect misrouted requests to the appropriate departments to ensure efficient handling of customer inquiries
-Provide occasional support (during peak periods) to the intake verification team (reviewing and validating service enrollment requests which may include research and identity verification)
-Provide support as needed for the handling of delivery-related events

Required qualifications to be successful in this role:

-College diploma (AEC) in office administration or a related field or equivalent diploma
-Minimum of 2 years of experience in office work and administrative management to effectively support daily operations
-Excellent communication and customer service skills
-Strong attention to detail discretion and organizational skills
-Ability to manage multiple files simultaneously and collaborate with various internal stakeholders (excellent time and priority management)
-Strong sense of rigor attention to detail and accountability
-Bilingualism (French and English)

Skills:

• English
• French
• Analytical Thinking
• Canadian . (Quebec)
• Communication
• Customer Service & Support
• Problem Solving

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because


You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.

Required Experience:

Unclear Seniority