Chief Operating Officer

Waterloo, Canada Company: RM Staffing B.V.

Position Overview We are seeking a Chief Operating Officer (COO) for overseeing the day‑to‑day administrative and operational functions of the business. Reporting directly to the CEO, the COO ensures the company executes its strategy efficiently, drives operational scalability, and maintains a high‑performance culture across all departments.

Key Responsibilities

• Operational Leadership & Management
  • Oversee Daily Operations: Direct and control all day‑to‑day activities across critical departments including Operations, HR, IT and other core business functions.
  • Process Optimization: Design, implement and continuously monitor standardized procedures and workflows to maximise efficiency and productivity.
  • Risk Management: Identify, evaluate and mitigate key operational risks to ensure compliance, business continuity and organisational stability.
• Strategic Planning & Execution
  • Strategy Implementation: Translate the CEO’s long‑term vision and strategic goals into clear actionable operational plans and departmental targets.
  • Performance Monitoring: Establish, track and analyse key performance indicators (KPIs) and metrics, reporting insights to the CEO and recommending corrective actions.
  • Growth & Scalability: Lead initiatives that build the necessary infrastructure, technology and organisational structure to support sustainable company growth.
• Financial & Resource Stewardship
  • Budget Oversight: Collaborate with the CFO to manage the operating budget, control expenses and identify opportunities to improve cost efficiency and profit margins.
  • Resource Allocation: Manage and allocate internal resources (personnel, technology and capital) effectively to support all strategic projects and operations.
• Talent & Culture Development
  • Leadership Mentorship: Mentor and guide department heads and senior leadership to foster accountability and continuous professional development.
  • Culture Champion: Act as a champion for the company’s core values, ensuring the internal culture supports high performance and drives employee engagement and retention.

Required Skills & Qualifications

• Minimum of 4+ years progressive leadership experience.
• Proven track record in scaling operations, driving organisational efficiency and managing complex cross‑departmental functions.
• Leadership: Demonstrated ability to mentor senior management, lead large teams and foster a culture of accountability and high performance.
• Process Knowledge: Expert knowledge of process improvement methodologies (Lean, Six Sigma) and strategic planning frameworks.
• Bachelor’s Degree in Business Administration, Operations Management or a related field.
• Relevant Certifications: Executive Leadership, Strategic Management or Process Improvement (e.g. Lean Six Sigma Black Belt) are highly beneficial.

What We Offer

• Strategic Impact: Direct influence and execution of the company’s core business strategy alongside the CEO and Board.
• Executive Leadership: Lead and mentor a high‑calibre team across all major operational units.
• A collaborative team culture focused on innovation and learning.
• Flexibility: Remote work options.

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