Internal: Event Management Specialist

ABOUT EVENTCONNECT

EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits


• A casual but energetic work environment made for today’s workers


• Performance-driven culture


• Growth opportunities


• IT equipment provided 

ABOUT THE ROLE At EventConnect, our clients are the focus of our teams each and every day. As an Event Management Specialist, you will have the opportunity to work alongside a Procurement Specialist to assist with securing the best hotels and rates for our events and train hotels on our platform to create value for both the hotels and the athletes/families. The Event Management Specialists are responsible for overseeing all aspects of event management in the post-contracting process. Including reservation compliance, inventory management, event strategy, and various forms of hotel support.

RESPONSIBILITIES

• Provide exceptional support to Hotel Sales Representatives, CVB’s and NSOs via phone, email and chat 


• Onboarding new hotels into the network of EventConnect hotels


• Monitor and manage event performance via the Event Management Report and cross-department strategy meetings


• Draft & review hotel contracts 


• Perform market research


• Creatively consider ways to improve current systems

• Load contract data into the EventConnect software


• Complete Event Validation, including financials and quality checks


• Train hotels on the use of EventConnect software & host hotel dashboard webinars


• Maintain events for adequate available inventory 


• Ability to action and complete multiple event management tasks simultaneously


• Comply with hotel reservations with precision and attention detail


• Ability to work with Hotel Partners on oversell resolution


• Comp room management and compliance 


• Analyze and issue renewal contracts to hotels on behalf of Contract Specialists (when applicable)

QUALIFICATIONS

• Ability to multitask and be agile in a fast-paced environment


• Knowledge of the hotel industry and brand standards


• Intimate knowledge of contracts and the ability to contract


• Ability to calculate revenue minimums and understand revenue targets


• Accepts and welcomes new challenges


• Accountable for being a team member and contributing to goals


• Friendly, professional, and confident nature both on the phone and through email communications


• Strong problem-solving skills and the ability to collaborate with others


• Organized approach to completing your work to ensure clients and hotel relationships are strengthened


• A University or College graduate


• A minimum of 2 years of hotel experience

To apply for the position, please submit the following information by the end of the day on Friday, July 25th. 

1. Put together a document of what system metrics you think would help identify how an event is performing.
   


2. As an EMS, how do you think you can impact the Res/TT??
   

To share your answers in a document, please feel free to upload documents in the area provided.