Internal - Event Management Specialist

ABOUT EVENTCONNECT

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits


• A casual but energetic work environment made for today’s workers


• Performance-driven culture


• Growth opportunities


• IT equipment provided 

ABOUT THE ROLE At EventConnect, our clients are the focus of our teams each and every day. As an Event Management Specialist, you will have the opportunity to work alongside a Procurement Specialist to assist with securing the best hotels and rates for our events and train hotels on our platform to create value for both the hotels and the athletes/families. The Event Management Specialists are responsible for overseeing all aspects of event management in the post-contracting process, including reservation compliance, inventory management, event strategy, and various forms of hotel support.

RESPONSIBILITIES

• Lead in managing incoming inquiries across the hotel's phone, inbox and live chat, ensuring timely, accurate, and professional responses.


• Support the EMC team as needed, with incoming inquiries within the Hotels inbox.


• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for reservations, changes & cancellations.


• Monitor and manage event performance for cross-department strategy meetings. 


• Perform market research


• Draft, review & approve hotel contracts as required, including assisting with loading contract data into the EventConnect software.


• Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.


• Complete full resolution of oversells with Hotel Partners. 


• Comp room management and compliance. 


• Onboard new hotels into the network of EventConnect hotels, train hotels on the use of EventConnect software & host webinars.


• The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

QUALIFICATIONS

• Friendly, professional, and confident nature both on the phone and through email communications


• Previous experience with CRM systems 


• Excellent verbal communication skills to convey information over the phone 


• Ability to multitask and be agile in a fast-paced environment


• Knowledge of the hotel industry and brand standards 


• Accepts and welcomes new challenges


• Accountable for being a team member and contributing to goals


• Strong problem-solving skills and the ability to collaborate with others


• An organized approach to completing your work 

This is an internal job posting only. To apply for the position please complete the following steps and upload your document. 

Application Process:

1. List the steps you would take if unable to get confirmation numbers on a block of rooms 3 days prior to check-in.



2. Record & submit yourself doing a demo of the "Reservation Management & Inventory Management" webinar. Please submit your video recording to Sarah Dyer via email.