Ratings & Reviews Specialist

Description

Join Team CARFAX as a Ratings & Reviews Specialist

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.  One last thing: Our four-day week continues in Summer 2025!

The Ratings & Reviews Specialist will review and publish consumer ratings for CARFAX products, including Year/Make/Model reviews. Provide direct input into improving our Ratings & Reviews product, and influence the evolution of the support team. Additional product support responsibilities may be required.

What you'll be doing:

• Moderate and publish Consumer reviews in accordance with approved principles and guidelines for quality
• Assess Dealer feedback for accuracy and appropriateness
• Coordinate with other Carfax teams, including product team, to resolve root cause of Consumer complaints and dealer inquiries
• Manage customer support needs of product
• Suggest improvements to process, product, and/or principles and guidelines based on trends and themes recognized during moderation
• Identify and track improvements to Ratings & Reviews product and internal tools
• Act as subject matter expert in Ratings & Reviews moderation

What we're looking for:

• Research and analytic experience preferred
• Excellent communication skills, including the ability to read, listen, write concisely and summarize events
• Sense of urgency and passionate about customer service and satisfaction
• Highly organized and attentive to detail
• Ability to work independently and as part of a team
• Comfortable working in a metrics-oriented environment
• Proficiency in commonly used office technologies (e.g., MS Word, Excel and Outlook)
• 2-3 years’ experience in a customer-facing, professional environment required, or some equivalent combination of experience and education, including military experience

What’s in it for you:  

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 9X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work

About CARFAX

CARFAX , part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

US Equal Opportunity Employer Statement:
CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.

Canadian Equal Opportunity Employer Statement:
CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected] .