Customer Success Manager in Americanos
Guesty
Become a vital part of Guesty's team as a Customer Success Manager based in Americanos. Assist mid-market customers, enhance satisfaction, and drive revenue growth through strategic partnerships. As a proactive Customer Success Manager at Guesty, you will engage with enterprise customers, acting as their trusted advisor. Your role is crucial in managing account health, ensuring value delivery, and identifying upsell opportunities. Collaborate with cross-functional teams to meet customer needs while contributing to long-term retention and growth initiatives. Key Responsibilities:
- Build and maintain executive-level relationships with enterprise clients
- Manage account health and implement strategies to prevent churn
- Identify opportunities for upselling and increased product adoption
- Conduct regular business reviews to showcase ROI and growth potential
- Advocate for customer needs with internal teams
- 5+ years in Customer Success or Account Management
- Proven track record in managing high-value accounts
- Strong negotiating skills and commercial acumen
- Effective communication with executive presence
- Data-driven with experience in fast-paced environments
Vacancy posted 4 hours ago
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