Customer Success Specialist
Full-time
High Tech Genesis
WE'RE HIRING!
At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.
Your next chapter starts here.
You will deliver high‑quality support across email, phone, chat, SMS/WhatsApp, and in‑app channels. You’ll guide customers and installers through onboarding, resolve issues end‑to‑end, and collaborate with internal teams to improve the overall customer experience.
In this role, you will:
Support pre‑sales conversations, customer education, and discovery.
Guide customers and installers through onboarding, installation, and deployment.
Deliver multi‑channel support (email, phone, chat, SMS/WhatsApp, in‑app).
Own issues end‑to‑end and coordinate escalations.
Build SOPs, documentation, and customer‑facing content.
Collaborate with RevOps, Marketing, Product, and Operations.
Identify process gaps and drive improvements.
Contribute to product testing, bug reporting, and trend analysis.
Experience working with sales, operations, and marketing.
Strong French communication skills.
Comfortable with ambiguity, proactive, and resourceful.
Able to support pre‑sales, not just post‑sale support.
Tech‑savvy; familiar with tools like Dynamics 365, Jira, Salesforce, Intercom, Talkdesk, Genesys.
Organized, independent, and commercially aware.
Background in the energy sector is an asset.
High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation.
We support an accessible recruitment process and are happy to provide accommodation upon request.
Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Success Specialist in Montréal, QC vacancy
- .... Our founders have built successful companies before, including alongside... ...before, and a product that customers genuinely love - we'd love to... ...Khadjavi . About the Customer Success Manager role & team... ...Marketing Manager, or Paid Social Specialist. An understanding of the...SuggestedPermanent employmentFull timeSummer workCasual workInternshipWork at officeRemote workWork from home
Motion
Montréal, QC3 days ago $107k - $148k per year
...Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of...SuggestedLong term contractFull timeInternshipWorldwideFlexible hours- ...manufacture high performance parts, in any material, with the touch of a button. About The Role AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training,...SuggestedPermanent employmentFull timeInternshipWorldwide
- ...calls, takes reservations, processes payments, and delivers 24/7 customer support, all without human intervention. When a situation... ...begins to scale. The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing...SuggestedLong term contractFull timeContract workInternshipImmediate start
- ...First World" graphic novel to understand the bigger picture and our vision at Postman. About the Role We're building out the Customer Success Engineering team at Postman, and we need business-minded engineers who can solve real problems at scale. You will partner closely...SuggestedLong term contractInterim roleManual laborWork at officeFlexible hoursWeekend work3 days per week
- ...de vos compétences, d’excellents avantages, et une équipe qui veut vous voir évoluer et réussir. Commercial - SAP Academy for Customer Success - Montréal (hybride) Votre rôle En tant que Commercial au sein de SAP Next-Gen - Academy for Customer Success, vos missions...Hourly payDaily paidPermanent employmentFull timeApprenticeshipWork at officeLocal areaRemote workFlexible hours
$138k - $208.25k per year
...the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and... ...Paris. Join us! Why This Role? We're seeking an exceptional Customer Success Manager with expertise in the Montreal, Canada, private sector...Full timeContract workWork at officeLocal areaRemote workHome office- ...Location: Remote in Canada Reports to: Senior Director of Customer Success About the Role We’re looking for a Customer Success Manager (CSM) to help build and scale the next generation of Customer Success at Velixo. This role sits at the intersection of customer...Full timeInternshipRemote work
- ...at this time. SAP is not offering current or future visa sponsorship for this role at this time. Who You’ll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to...Long term contractPermanent employmentFull timeWork at officeLocal areaRemote workWorldwideRelocation packageFlexible hours3 days per week
$55k - $62k per year
...Spécialiste en dédouanement / Customs Specialist – Import Canada (English description will follow) Tu as de l’expérience en dédouanement, courtage en douane ou importation au Canada? Tu connais les processus de l’ASFC / CBSA et tu es à l’aise avec les dossiers d’import?...Long term contractFull timeWork at officeRemote workWork from homeFlexible hours- Title: Import Customs Specialist Location: Montreal Downtown Industry: Customs Brokerage We are looking for our next Import Customs Specialist to join our team in downtown Montréal. Looking for someone with a minimum of 5 years experience in customs in brokerage environment...Permanent employmentFull timeMonday to fridayFlexible hours
- ...façonner l’avenir de la recherche d’entreprise et de l’IA générative avec certains de nos clients les plus stratégiques. En tant que Customer Success Manager, vous jouerez un rôle clé dans le développement et l’expansion de notre engagement avec un portefeuille de grands comptes...
- ...afin de maintenir globalement la viabilité du client. Votre rôle En tant que CSM au sein de SAP Next Gen - Academy for Customer Success, vos missions seront les suivantes : Mener à terme un programme d’apprentissage et de mise en pratique de 10 mois, comprenant...Hourly payDaily paidPermanent employmentFull timeContract workApprenticeshipWork at officeLocal areaRemote workFlexible hours3 days per week
- ...Ave) & Montreal (1001 Blvd. Robert-Bourassa) English Description is Below ⬇️ Le gestionnaire de la réussite client I (Senior Customer Success Manager I) au sein du département LoyaltyPlay de Mistplay jouera un rôle clé dans le succès et la croissance de nos partenaires...Contract workWork at officeRemote workDay shift2 days per week
- ...100 million monthly page views. About the Role: The Customs Specialist ensures the company’s international trade meets all legal requirements... ...D-Memos, Explanatory Notes, and GRI rules. Ability to successfully function in a fast-paced, information technology focused...Long term contract
$94.08k - $129.36k per year
...Evaluate past performance against channel sales targets, address product and operational friction points, and build joint forward-looking success plans. 2. Channel & Ecosystem Enablement Channel Familiarity & Support: Serve as a subject matter expert on how our...Permanent employmentWorldwide$250 per day
We are looking for a Manager, Customer Lifecycle who will be responsible for designing, implementing, and optimizing customer engagement... ...related field. At least 4-6 years of experience in customer success, lifecycle marketing, CRM, CDP or related discipline....Full timeInternshipLocal area- ...family, our global reach and impact continue to grow. The best customer stories are earned. If you've built an advocacy program from... ...up the phone when we ask. You'll work closely with Customer Success, Sales, and Product to build an advocacy engine that keeps pace...Long term contractWork at officeRemote workHome officeFlexible hours2 days per week
- ...to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice... ...make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse...Part timeWork from home
$75k per year
...seeking a highly skilled Payroll & Benefits Specialist who is passionate about payroll accuracy... ...a diverse, multi-site workforce. The successful candidate will also serve as a key... ...in a fast-paced environment. Strong customer service mindset and ability to build relationships...Full timeWork at office$62.5k - $112.5k per year
...in a shared dedication to our customers' mission and quest for... ...employees and promote work-life success. Fundamental to our culture is... ...security. Job Title: Proposals specialist Job Location: 8565 chem.... ...What will you do: ~Analyze customer requirements and work...Permanent employmentFor subcontractorDay shift- ...strong client relationships which is reflected in our very high customer satisfaction rate. Every day our associates help hundreds of... ...their employees across various this role you will contribute to the success of local businesses within a dynamic team of over 700...Full timeWork at officeLocal areaFlexible hoursWeekday work
- ...Summary: As a Vehicle Operations Specialist "VOS", you will be a key contributor to the success of our Delivery & Field... ...documentation, and provide our customers with an exceptional experience.... ...from secondary locations including customer and fleet vehicles Maintain adequate...Full timeContract workInternshipWork at officeLocal areaRemote workFlexible hoursNight shiftWeekend work
- ...happen for enterprise-scale customers. You’ll deliver advanced solutions... .... Summary The specialist contributes to the sales of... ...actively seeking opportunities. The successful candidate will assume a... ...and existing customers. Their success will be based on...Full timeWork at officeLocal area3 days per week
- ...a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility... ...: 07/21/2026 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office...Full timeWork at office3 days per week
- ...WILL DO Manage a portfolio of client accounts to foster long-term business relationships Own the ultimate success of Moovweb’s customers, including customer on-boarding, project success, retention, and renewal. You ensure that customers derive maximum value from their...Long term contractWork at officeNight shift
$60k - $70k per year
...Requisition Number: 105593 Marketing Specialist Duration: 18 months Salary: $60K - $70K CAD Language Requirements: Fluent in English... ...to a W2 role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of...Temporary workWork at office$21 per hour
...service at all times. As a champion of customer service, your key role will be to go... ...The consumer service champion must : - Successful completion of a bachelor's degree in information... ...agency, and each consultant is a specialist in his or her field. Not only will they...Long term contractWork at officeFlexible hours- ...Be part of AIM's growing success. American Iron & Metal Company (AIM) is a recognized... ...and the ongoing trust and support of our customers. Join the AIM team, a growing team that... ...Description As a Continuous Improvement Specialist, you will be part of the Continuous...Full timeWorldwide
- ...JOB OVERVIEW The Guest Service Manager assists the Front Office Manager in their duties and oversees the hotel's reception and customer service operations, which include the front desk, bell and concierge service, night audit, and assigned staff. Responsible for ensuring...Full timeImmediate startNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Specialist. Be the first to apply!
Related searches
- client service specialist Montréal, QC
- bank customer service representative Montréal, QC
- customer support specialist Montréal, QC
- agent expérience client Montréal, QC
- agent service à la clientèle bilingue Montréal, QC
- full time customer service representative work from home Montréal, QC
- représentant service à la clientèle bilingue Montréal, QC
- customer service security officer Montréal, QC
- work at home customer service representative Montréal, QC
- technicien - support aux usagers Montréal, QC