Customer Success Manager at Solink

Elevate customer relationships as a Customer Success Manager for Solink in Ottawa or Toronto. This role focuses on high-touch accounts, driving engagement, and product value through strategic communication.

In this full-time, permanent role, you will manage customer success for major brands by fostering trust and collaboration. A critical aspect will be to ensure that clients realize value from their partnership with Solink. Your deep understanding of SaaS, communication prowess, and client-first mindset will be essential in achieving both customer satisfaction and business growth.

Key Responsibilities: • Own and manage a portfolio of high-touch customer accounts • Drive seamless onboarding by collaborating with Sales and implementation teams • Lead strategic conversations through Quarterly Business Reviews • Monitor health signals to maximize retention and growth • Track product engagement and guide customers towards best practices

Requirements: • 5+ years of experience in SaaS customer account management • Exceptional communication skills in executive brief style • Business-motivated approach aligned with customer success • Technically curious and fast learner of new tools • Strong teamwork and accountability mindset

Utilize your SaaS expertise and client relationship skills to drive success for Solink's valued clients. #J-18808-Ljbffr