Patient Care Supervisor at Shoppers Drug Mart

Lead the Patient Care team at Shoppers Drug Mart in Mississauga, Ontario. This full-time Supervisor position focuses on daily operations, patient advocacy, and process management.

As a Supervisor, you will oversee the day-to-day activities of the Patient Care Specialty (PCS) team. Key responsibilities include managing patient assignments, monitoring service level agreements, and coordinating with various departments to ensure patient satisfaction. You will also provide coaching, identify training needs, and advocate for patients in need of medication support.

Key Responsibilities: • Monitor patient queue and assign cases to staff • Ensure compliance with service level agreements and key performance indicators • Coordinate staffing needs for effective coverage • Collaborate with management and case managers • Identify and address training needs for the PCS team

Requirements: • University degree required • 3-5 years in healthcare or pharmaceutical industry • Proven leadership experience in customer service settings • Excellent relationship-building skills • Bilingualism in French and English preferred

Drive positive outcomes for patients and enhance the service experience at Shoppers Drug Mart in Mississauga. #J-18808-Ljbffr