Seal Repair Service Representative

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Description

SUMMARY OF ESSENTIAL FUNCTIONS:

The Seal Repair Service Representative will report to the Repair manager. They will manage the repair portfolio, repair process and interact with customers to ensure all requirements are met. The will make the determination on what components are re usable and provide any necessary customer feedback on failure analysis requested.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Receives, identifies, inspects, and assesses parts and materials returned by customers and advises them of solutions.
• Order entry and order management
• Determines necessary repair operations which may include a variety of operations.
• Verifies part specifications with measuring instruments such as micrometers and calipers.
• Prepares observation reports for customer and sales employees.
• Provides customer service.
• Participates in basic safety training for local factories.
• Plans work procedures for rush jobs and callouts.
• Maintains records and inventory or seal parts used for repairs.
• Performs other duties as required.

Qualifications

Education/Training:

• High School Diploma.
• 3-5 years of prior assembly experience or equivalent preferred. 

Knowledge/Skills:

• Effective written and verbal communication skills.
• Basic mechanical skills.
• Working knowledge of computers.
• Good attention to detail.
• Ability to read and interpret average assembly and machine drawings and resolve technical problems.
• Problem solver, self-starter, strong work ethic. 

PHYSICAL/MENTAL REQUIREMENTS:

• Must be able to sit for extend periods of time; a minimum of 2 hours.
• Must be able to maneuver to all areas of the office, shop, warehouse, or manufacturing plant.
• Must be able to lift up to 10 pounds and carry up to 20 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment.
• Must be able to simultaneously manage several objectives, changing priorities and reassign priorities to complete assignments.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, View email address on jobs.smartrecruiters.com Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

Salary range: $56,000 — $70,000 CAD

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )