Technical Sales Representative

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

SUMMARY OF ESSENTIAL FUNCTIONS:

This role will be based out of our Stoney Creek, Ontario location but will need to travel and support customers in Atlantic Canada as required.

Responsible for building new business relationships in the defined territory of Atlantic Canada as well as expanding business opportunities with an existing customer base. Candidate will be required to engage in the full sales cycle, from identifying opportunities to technical support of supplied product. Works closely with customers to provide technical solutions, improve overall equipment reliability and satisfy customer needs.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES:

• Identify and secure sales opportunities for all products and/or services offered by John Crane (reporting to the Hamilton, Ontario office).
• Develop and maintain strong customer relationships across both end users and channel partners within a defined territory (including OEM’s, pump rebuild shops, and distributors).
• Utilize CRM software to manage customer relationships throughout the entire sales cycle; this includes managing leads, opportunities, orders, pipelines, and account plans.
• Develop and implement sales strategies to achieve revenue targets and expand John Crane market share.
• Identify and maintain a strong relationship with prospect/customer influencers and decision makers.
• Travel to and throughout the assigned territory to visit customers, perform site visits, and support sales activities, including occasional travel and overnight stays as required, primarily to the Atlantic provinces.
• Independently plan and manage daily/ weekly activities to balance customer engagement, travel, and administrative duties.
• Collaborate closely with John Crane technical and engineering teams to proactively provide customers with reliability improvement solutions.
• Supervise, inspect, and troubleshoot applications, installations, modifications, and commissioning of the entire John Crane product portfolio (as required).
• Provide technical training for clients on products and services offered.
• Collects and evaluates customer seal install base, reporting these findings using John Crane reliability management software.
• Conduct equipment surveys, troubleshooting, and failure analysis as required.
• Prepare technical reports and proposals for customer solutions and inventory optimization.
• Communicate professionally with customers, company personnel, and vendors to provide quotes, recommendations, and technical assistance.
• Perform other duties and responsibilities as necessary to support customer needs or as assigned by the Regional Sales Manager.
• Collaborate with the Stoney Creek, Ontario office for internal alignment.

Qualifications

• Post-secondary education in Engineering (Mechanical, Industrial, or Chemical preferred), or equivalent industry experience.
• Minimum 3-5 years of relevant technical sales experience.
• Experience with rotating equipment, pumps, seals, bearings, or related industrial sectors is preferred.
• Previous experience managing a large geographic territory or working with remote clients and distributors is an asset.
• Strong communication skills with the ability to engage with customers at all levels.
• Balance of technical aptitude and commercial acumen—able to discuss both product features and business value.
• Proficient in CRM systems and Microsoft Office tools.
• Ability to present information in front of an audience.
• Well-developed problem solving and time management skills.
• Self-motivated, organized, proactive, and capable of working independently with minimal supervision.
• Existing network of contacts in the oil and gas / petrochemical industry would be an asset.
• Proven ability to plan and prioritize work effectively within a large geographic territory.
• Valid driver’s license and ability to travel extensively throughout Eastern Canada (including occasional overnight stays).
• Ability to obtain safety certifications (H2S, WHMIS, First Aid, etc.) and site access requirements as needed.
• Drug and alcohol testing may be required for customer site access.

WORK ENVIRONMENT:

• Office, travel by land or air, customer sites, hotel room, board rooms, seal inspection bench.

*This position includes a monthly vehicle allowance, company-issued laptop and cell phone, and participation in a sales incentive plan.

Salary range: $72,000 — $91,000 CAD

Additional Information

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )