Service Process Integration Lead

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Hamilton 

Employment Status: Salary Full-Time 

Function: Customer Experience 

Pay Grade and Range: Canada CAPG - 9 ($70,968.00 - $88,709.00) / US $57,799 - $82,570

Bonus Plan: AIP

Target Bonus: 10.0

Company Mission Statement

Lincoln Electric - The Welding Experts® It's more than a slogan, it's a reference to the knowledge we've gained in over 120 years as the global leader in the welding industry. Those 120 years have taught us to think locally, act globally and continually reinvent ourselves through R&D and innovation. We now have over 63 manufacturing locations in 23 countries and a worldwide network covering more than 160 countries. Our technologies are everywhere – from buildings bridges, cars and ships to pipelines and wind powers all around the world.

Innovation, quality and integrity are what motivate us to be where we are: #1 in the welding industry. We believe in growth but more importantly, we believe in our people and the passion they share with us every day. We provide opportunities for our team to grow and develop. We strive to be fair and transparent with our team members. At Lincoln, you will not see a special parking spot for the President; however, you will find open doors to speak to any of our Leaders.

As part of a continuing legacy, working at Lincoln Electric Canada will give you the opportunity to contribute to a new generation of innovation and experience the pride that comes with being part of the solution to world challenges.

Business Unit

The Burlington Automation Division is responsible for providing integrated robotic plasma cutting solutions, focused on processing structural steel members used in high-rise buildings, data centers, stadiums, etc.

Burlington is further responsible for the provision of technical support to direct end-user customers for service / maintenance contracts and warranty-related solutions, as well as troubleshooting and problem solving with respect to customer issues.

The Automation Team is expected to deliver results while contributing to Lincoln Electric’s ongoing business activities and priorities, as well as meeting internal and external customer requirements in a timely, discreet and ethical manner.

Major Responsibilities

• This role is directly responsible for integrating the teams, business functions and processes during implementation of the Cutting & Structural Automation Global Service Strategy.
• Strategy & Planning: Develop integration plans for mapped current processes to new systems; define integration strategies, timelines and resource needs.
  • Identify key resources, tools, software, and processes to support a wholistic global Service strategy
  • Determine appropriate department staff levels, training, and skills consistent with business objectives.
  • Determine project/job staffing requirements based on schedule and assign/re-direct resources accordingly.
• Project Management: Lead cross-functional teams, manage timelines, budget, and communicate with all stakeholders.
• Technical Oversight: Ensure data flows smoothly and systems (IT, software, manufacturing, etc.) connect effectively.
• Change Management: Guide organizations and employees through transitions, providing support, training, and acting as a coach/facilitator.
• Risk & Performance: Identify integration risks, troubleshoot issues, and monitor performance to achieve objectives.
• Fully abide and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees
• Participate cooperatively in the Merit Rating/Global Performance Management Program.
• Continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implanting continuous improvement strategies and initiatives.
• Adhere to any Compliance policies and requirements.
• Conduct any general duties, specific projects and responsibilities as assigned or required by the Manager or senior management staff in a timely and professional manner.

Minimum Education, Experience, and Training

• High school diploma/GED required; post secondary education preferred 
• 3+ years of experience in a field service/customer facing role, within manufacturing required 
• Position can be located in either the United States or Canada and requires travel up to 25%
• Must have a valid driver’s license and vehicle
• Valid Passport required upon hire 
• Strong Project Management, Communication, & Problem-Solving skills
• Technical/Service background and experience required
• Familiarity with change management and specific systems (SAP, SalesForce, SmartSheet)
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Ability to manage multiple project and priorities at the same time while meeting deadlines
• Interpersonal skills, with the ability to establish professional relationships with employees

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.