Ramp Safety Specialist

Position Summary

We’re looking for motivated, engaged people to help make everyone’s journeys better. We are looking for someone with a passion for Health & Safety and Training, for a supervisory level role in our Toronto Flight Kitchen. Reporting into the Manager, Operations, Safety, this position is responsible for promoting and maintaining a strong safety culture across airside operations, with a primary focus on ramp activities and compliance. This role ensures adherence to company, customer, and regulatory safety requirements through proactive monitoring, coaching, and reporting. The position also supports interior safety through participation in incident investigations and corrective action, as required. If you have a passion for safety and operations leadership, this is an opportunity to take your career to the next level. We are a 24hr/day, 7 days per week operation.

Main Duties and Responsibilities

Safety Compliance & Monitoring

Ensure compliance with company, customer, and regulatory safety and security policies through preventative and corrective actions. Conduct formal audits, Safety Quality Observation Reports (SQORs), and routine observations to validate operational safety performance. Perform regular walkthroughs of dock and production areas to identify at‑risk behaviours, ensure PPE compliance, and maintain housekeeping standards.

Operational Oversight (Airside)

Monitor ramp operations, including driver behaviour, catering activities onboard aircraft, and support vehicle compliance. Ensure all vehicles meet company and GTAA safety standards.

Coaching & Safety Culture

Provide real‑time, on‑the‑spot coaching to employees, reinforcing safe behaviours and addressing at‑risk actions. Promote a positive safety culture through leadership visibility, engagement, and leading by example. Participate in and support shift briefings, FMT sessions, and safety campaigns, ensuring key messages are communicated effectively.

Incident Management & Reporting

Investigate accidents and incidents (interior and exterior), determine root causes, and document findings through appropriate systems. Support management in developing and implementing corrective and preventative actions. Prepare, review, and analyse safety reports and trends.

Training & Development

Conduct Airside Skills Certifications to assess competency and identify retraining needs. Coordinate with the Training and Transport department to deliver recurrent trainings for employees. Develop safety materials.

Continuous Improvement

Conduct risk assessments on operational processes based on observed behaviours, company standards, and industry best practices.

Communication & Collaboration

Maintain effective communication with leadership, employees, and customers regarding safety performance and expectations. Participate in safety meetings and operational discussions to address risks and drive improvements.

Additional Responsibilities

Remain visible in operations, proactively engaging with employees and addressing concerns. Perform other duties as assigned. Maintain flexibility to work various shifts, including nights, weekends, and holidays.