Order Experience Specialist (Morning Shift)

Order Experience Specialist (Morning Shift)

Department: Order Experience

Employment Type: Full Time

Location: Mississauga

Compensation: $40,000 / year

Description

This role works a morning shift with the hours of work being 7:00 a.m. - 3:30 p.m.

Your job is to pick and fill customer orders while creating memorable unboxing experiences. You will use pick carts, RF scanners, and WMS software in a fast‑paced, high‑volume warehouse.

All orders must be assembled, packaged, and shipped accurately. This includes applying standardized packing procedures, labeling, sorting, staging, and ensuring that packages meet the company’s high quality and accuracy standards.

Support cross‑functional warehouse operations by pivoting to other tasks as needed, adapting quickly to changing priorities and business needs.

Environment

At dbrand, the warehouse is clean, modern, well‑lit with desks, chairs, and rows of inventory bins.

The Characteristics

• Agile: You’re nimble, adaptable, and thrive when priorities change quickly.
• Analytical: Decisions are driven by data and you meet the tools needed to surface insights.
• Collaborative: You value colleagues’ contributions and participate in purposeful meetings.
• Curious: You are eager to learn new concepts and master new skills.
• Demanding: You expect performance that is flawless.
• Disciplined: Attention to detail ensures the overall picture is maintained.
• Enthusiastic: Passion for creating unique customer experiences through problem‑solving, high‑quality work, and camaraderie.
• Innovative: You develop new approaches to complex problems.
• Perfectionist: You persist until every detail is optimized.
• Persistent: You have overcome obstacles and continue toward success.
• Reliable: You honor verbal and written agreements and work effectively without oversight.

Responsibilities and Qualifications

In order to make a positive impact, your focus in this role will be to:

• Pick and pack customer orders using pick carts, RF scanners, and WMS software in a fast‑paced, high‑volume warehouse setting.
• Apply standardized packing procedures across a wide variety of product types and order combinations.
• Ensure packages meet extremely high standards of quality and accuracy.
• Label, sort, and stage customer orders to ensure smooth outbound operations.
• Maintain efficiency with a sense of urgency while meeting department targets.
• Actively maintain a clean, organized, and safe work environment, upholding warehouse safety protocols.
• Report inventory discrepancies, quality issues, and operational concerns to leadership, suggesting improvements when possible.
• Provide memorable experiences for customers, including fulfilling unusual special instructions.
• Support cross‑functional warehouse operations by pivoting to other tasks as needed.

Qualifications:

• Prior experience in customer service, hospitality, or warehousing is an asset.
• Creativity and inventiveness to craft meaningful brand experiences.
• Dexterity for speed while maintaining accuracy.
• Ability to pivot between tasks and priorities seamlessly.
• Impeccable communication style; mastery of the English language.
• Detail‑oriented, self‑sufficient, resourceful, organized, and proactive.
• Openness to help teammates thrive and learn from past experiences.
• Problem‑solving ability or know where to find answers.
• Commitment to long‑term growth and learning opportunities.
• Knowledge of smartphone and mobile technology trends.

Benefits

The role starts at $40,000 per year with health, dental, vision, profit‑share, and GRSP benefits. Location is a few minutes west of Pearson Airport.

Vacancy Disclosure

This job posting is a backfill for an existing role.