Member Services Coordinator

Member Services Coordinator: Elevate Your Professional Impact

Mission-Driven Excellence in Member Relations
Our client is a premier professional organization dedicated to advancing the standards and influence of their industry. We are seeking a Member Services Coordinator who operates with precision, technical acumen, and an unwavering commitment to service excellence. This is a role for a high-caliber professional who views member support as an opportunity for strategic engagement and operational refinement.

The Mandate
The Member Services Coordinator serves as a vital link between the organization’s strategic goals and its professional membership. Beyond standard support, you will act as a technical steward and policy advisor, ensuring that every interaction reinforces the organization’s reputation for excellence.

Key Responsibilities:

Professional Representation: Act as the primary point of contact for members via multi-channel communications (phone, email, and digital portals), maintaining a sophisticated and customer centric tone.

Technical Troubleshooting & Navigation: Provide high-level technical assistance to members navigating the digital ecosystem. You will diagnose and resolve platform specific issues, ensuring seamless access to professional resources.

Ticketing & Case Management: Manage the end-to-end lifecycle of member inquiries within a formal ticketing system. You will be responsible for the meticulous recording, categorization, and, where necessary, the strategic escalation of complex cases to senior leadership or technical teams.

Policy Stewardship: Develop a comprehensive understanding of membership bylaws and organizational policies. You will provide accurate interpretations of these standards to members, ensuring consistent application of organizational rules.

Operational Optimization: Proactively audit administrative workflows and data entry processes. You will identify opportunities to enhance efficiency and maintain the integrity of the member database (CRM).

Collaborative Liaison: Partner cross-functionally with Professional Development and Operations teams to ensure member feedback is translated into actionable organizational improvements.

Candidate Profile

The Strategic Thinker
You possess a "solutions-first" mindset. You do not merely identify a problem; you analyze its root cause and implement a fix before it impacts the broader membership.

The Technical Specialist
You are comfortable in a digital-first environment. You understand the mechanics of Help Desk operations and possess the patience to guide non-technical users through complex digital processes.

The Communication Expert
You demonstrate an impeccable command of professional English. You can distill complex policy language into clear, concise, and courteous guidance.

Experience & Qualifications

• Professional Experience: 2+ years in a high-touch corporate environment, professional association, or technical help desk role.
• System Proficiency: Proven experience managing inquiries via a formal Ticketing System (e.g., Salesforce, Zendesk, or Microsoft Dynamics).
• Technical Skills: Advanced proficiency in the MS Office Suite (specifically Excel for data management) and comfort navigating complex CRM databases.
• Education: A post-secondary degree in Business Administration, Communications, or a related field is preferred.
• Core Competencies: A deep-seated commitment to professional ethics, confidentiality, and the mission of a non-profit organization.
• Able to commute Monday - Friday 9-5 to a Greater Vancouver office location

Why Join the Organization?

• Professional Prestige: Represent a community of professionals making a tangible impact on the industry.
• Culture of Integrity: Join a team that prioritizes Respect, Accountability, and Collaborative Excellence.
• Career Evolution: Gain deep insight into the governance and operations of a major professional body, with opportunities for professional development.

Apply Today
If you are a disciplined self-starter who takes pride in providing top tier level support within a mission driven framework, we invite you to apply here now!