Operations Training Specialist

Implements and administers training activities at a FedEx station or hub in support of the Company’s overall training strategy. Serves as an ongoing educational and training resource to ensure all facility employees receive training needed to effectively complete their jobs.

Manages the training curriculum for all employees in the facility. 

Ensures Package Handler training events are properly prepared and executed with established materials within established timelines. 

Monitors continuous on-the-job training of employees, as needed, by demonstrating proper training with them on the dock and guiding managers on effective training methods. 

Manages and leads weekly Package Handler retention team meetings. 

Provides training, follow-up coaching and feedback to managers based on individual needs and development opportunities. 

Works with the facility Senior Manager, District Staff and the PGH University to determine training gaps. 

Responds to requests for and questions about training initiatives in a timely fashion. 

May conduct or assist with Package Handler orientation sessions.

Perform other duties as assigned.

Knowledge, Skills & Abilities Required:

Minimum Education

High school diploma or GED required; Bachelor’s degree in Education, Communications, Business Administration, Business Management or related field preferred.

Minimum Experience

One (1) year experience required in instructor-led training, field operations or related area.

Knowledge, Skills, and Abilities

Working knowledge of field operations and/or training principles. 

Software skills, including use of Microsoft Office software and web-based applications. 

Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice. 

Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals. 

Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs. 

Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. 

Ability to mentor, coach and act as a knowledge resource to other employees.

Knowledge, Skills & Abilities Required:

Minimum Education

High school diploma or GED required; Bachelor’s degree in Education, Communications, Business Administration, Business Management or related field preferred.

Minimum Experience

One (1) year experience required in instructor-led training, field operations or related area.

Knowledge, Skills, and Abilities

Working knowledge of field operations and/or training principles. 

Software skills, including use of Microsoft Office software and web-based applications. 

Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice. 

Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals. 

Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs. 

Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. 

Ability to mentor, coach and act as a knowledge resource to other employees.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Note: AM Shift. Job posted 8/21/2026, job unposted 8/28/2026 at 3:00pm local time.

DISCLAIMER

This job is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.