Sea Logistics LCL Operational Care Specialist, Import

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

The Sea Logistics Operational Care Specialist plays a critical role in delivering operational excellence through efficient, accurate, and high-quality service. This position is responsible for coordinating transportation activities within the Operational Care Center (OCC), ensuring the seamless movement of cargo from origin port to final consignee. Key responsibilities include managing day-to-day shipment operations, processing data and documentation, and collaborating closely with Customer Care teams to fulfill customer requirements and service expectations.The Specialist ensures compliance with all sea freight regulations, trade requirements, and national protocols while maintaining strong relationships with carriers, co-loaders, trucking providers, customs brokers, warehouses, and other key logistics partners.In addition, the Sea Logistics Operational Care Specialist proactively identifies and resolves shipment discrepancies, delays, and holds, providing effective solutions and timely communication to all stakeholders. Through strong coordination and problem-solving skills, this role helps ensure the smooth, compliant, and customer-focused delivery of goods throughout the supply chain.

• Ensure the seamless movement of shipments from origin to destination, proactively identifying and resolving any transportation discrepancies or operational issues.
• Coordinate transportation activities, including preparing shipping documentation, scheduling shipments, dispatching cargo, and monitoring shipment progress.
• Arrange the unloading of consolidated containers and coordinate final delivery to consignees or handoff to third-party providers.
• Collaborate closely with ocean carriers, co-loaders, trucking companies, customs brokers, warehouses, and other logistics partners to ensure efficient execution of shipments.
• Process urgent payment requests, including rush check payments, and manage Cash on Delivery (COD) collections as required.
• Maintain accurate and timely data entry, ensuring the integrity and quality of operational information within company systems.
• Partner with Customer Care teams to provide shipment updates and promptly communicate any holds, delays, exceptions, or service deviations.
• Investigate and resolve operational challenges while providing ongoing support to internal and external stakeholders.
• Monitor shipment activity to identify and address holds, exceptions, or discrepancies before they impact service delivery.
• Take a proactive approach to resolving service issues and minimizing disruptions to the supply chain.
• Coordinate cargo insurance coverage and support risk management processes as needed.
• Collect and compile claim-related documentation and supporting information for cargo claims and investigations.
• Adhere to company policies, procedures, and quality standards while ensuring compliance with all applicable regulations governing Pharmaceutical and Dangerous Goods shipments.
• Maintain full compliance with the Company's Code of Conduct and ethical business standards.
• Support additional operational initiatives and perform other duties as assigned to meet business needs.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• 1+ years of experience in freight forwarding, logistics, supply chain management, or a related field, preferably with exposure to Sea Logistics operations.

• Experience handling co-load shipments and U.S. import/export freight operations.

• Working knowledge of freight forwarding processes, international shipping procedures, and transportation regulations.
• Strong organizational, planning, and multitasking skills with the ability to manage competing priorities in a fast-paced environment.
• High attention to detail with a commitment to maintaining accuracy and data quality.
• Proficiency in Microsoft Office applications and transportation or logistics management systems.
• Ability to collaborate effectively within a team environment and build positive working relationships across departments and with external partners.
• Strong communication and interpersonal skills, with the ability to engage confidently with customers, carriers, vendors, and stakeholders.
• Demonstrated problem-solving abilities, with a proactive approach to identifying issues and implementing effective solutions.
• Customer-focused mindset with a commitment to delivering exceptional service and achieving positive outcomes.
• Adaptable and open to change, with a willingness to learn new processes and contribute to continuous improvement initiatives.
• Self-motivated and results-oriented, with the initiative to identify opportunities to improve operational efficiency and service quality.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $50,000 and $60,000 . Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers. #LI-TD1 

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.