Associate Patient Care Specialist Mississauga

WHO WE ARE

When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only not-for-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: $51383-$79261

Greenshield Specialty Pharmacy is a specialty pharmacy and healthcare company focused on the handling and service of injectable infused and biologic medications. We provide high quality service by strategically focusing on chronic autoimmune and neurological conditions such as rheumatoid arthritis gastrointestinal diseases dermatological diseases stroke rehabilitation migraines and multiple sclerosis. An organizational dedication to program innovation and R&D has allowed GreenShield to design and deliver superior healthcare solutions over the years which has earned them a premium reputation with patients physicians and medication manufacturers. GreenShield Specialty Pharmacy truly creates a complete patient experience as it works with patients physicians clinics hospitals and nursing homes on all aspects of treatment.
We are a premier specialty pharmacy services provider offering innovative programs exceptional service and superior value. For our patients we are committed to achieving better health.

We are looking for a Full-timePatient Care Specialist with Reimbursement experience to join our growing specialized pharmacy operations in Mississauga ON.

Under the direction of the Biologic Manager the Patient Care Specialist is responsible for managing all aspects of onboarding patients for assigned physicians in a given geographical area or hospital. The individual will work directly with the physicians and or the office staff to provide proactive and seamless services with respect to onboarding new patients. This role is performed both in our offices and in the field.

RESPONSIBILITIES.

• Be the single point of contact with physician(s)
• Communicate within the pharmacy team to assist with patient care
• Provide ongoing updates to MDs on patient status
• Follow up with MD to insure patient status updates are shared
• Accurate and timely patient charting in CRM
• Proactively provides assistance to resolve client issues with regards to assigned physicians
• Manage all patient starts from time of enrollment to start of therapy.
• Single point of contact for patients enrolled in the support program and prescribing physician if applicable
• Conducts welcome calls to gather relevant information introduces patients to the support program and obtains patient consent as required.
• Informs the patient about all program offerings for example case management support reimbursement support self-injection training prescription coordination and ongoing compliance
• Understands the molecule(s) in full detail
• Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas specifically within assigned territory
• Acts as a patient advocate exploring all options for funding of medications determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
• Administers financial means tests and manages all aspects of financial assistance within the program as applicable
• Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including self-injection training
• Works collaboratively with Program Management other Patient Care Specialists and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
• Contact clients periodically to confirm adherence and coordinate delivery of medications (including date time)
• Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

WHO WERE LOOKING FOR

• College Diploma or University degree is required
• 2-3 years experience in the healthcare or pharmaceutical industry preferably working with directly with patients and with other health professionals (i.e. physicians nurses pharmacists)
• 2-3 years experience in a Customer Service or Call Centre setting
• Experience with public (provincial and federal) and private third party drug reimbursement plans
• Ability to manage multiple tasks and priorities at once
• Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
• Demonstrated ability to work successfully within a fast paced team based environment
• Excellent communication skills written and verbal to interact effectively with patients and clients
• Demonstrated ability to analyze and interpret information data and regulations.
• Demonstrated ability to pay attention to details and make decisions using sound judgement.
• Ability to analyze current enrollment volume by MD
• Ability to analyze enrollment potential based on prescription volume of other biologics
• Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
• Ability to conduct Continuous Healthcare Education (CHE) events with HCPs which may occur outside regular business hours
• Hold and maintain a valid non-expired unrestricted drivers license
• Flexible to work longer hours overtime as required
• Able to work flexible hours between 8:00AM to 8:00PM

Location & Hours:

Location: Hybrid work from home & office; 2 days / week in office in Mississauga

Program Hours of Operation: 9am-5pm M-F

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

Required Experience:

IC